Support Board
Date/Time: Sat, 28 Dec 2024 08:06:25 +0000
Data feed disconnected. Will reconnect.
View Count: 955
| [2016-04-18 14:00:21] |
| User60839 - Posts: 7 |
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Hello, I have subscribed for Sierra data feed but I can not connect. I have "SC Data - All Services" in Data/Trade Service Setting. What is wrong? Regards Miroslav Socket (393) | Connected. | 2016-04-18 08:57:15 SC Data - All Services | Connected to server. | 2016-04-18 08:57:15 SC Data - All Services | Sending Encoding Request to server | 2016-04-18 08:57:15 SC Data - All Services | Setting DTC Encoding to Binary VLS | 2016-04-18 08:57:15 SC Data - All Services | Sending logon request message. | 2016-04-18 08:57:15 SC Data - All Services | Received logon response. | 2016-04-18 08:57:15 SC Data - All Services | Server Name: SC Real-Time Server. | 2016-04-18 08:57:15 SC Data - All Services | Server protocol version: 7. Client protocol version: 7 | 2016-04-18 08:57:15 SC Data - All Services | Logon error received from server: Not authorized. | 2016-04-18 08:57:15 Socket (393) | Shutdown and closed. | 2016-04-18 08:57:15 SC Data - All Services | Disconnected from the server. | 2016-04-18 08:57:15 SC Data - All Services | Data feed disconnected. Will reconnect. | 2016-04-18 08:57:15 SC Data - All Services | Using username 0 | 2016-04-18 08:57:17 SC Data - All Services | Connecting to the server scdf1.sierracharts.com. Port 443 | 2016-04-18 08:57:17 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131. | 2016-04-18 08:57:17 Socket (394) | Connected. | 2016-04-18 08:57:17 SC Data - All Services | Connected to server. | 2016-04-18 08:57:17 SC Data - All Services | Sending Encoding Request to server | 2016-04-18 08:57:17 SC Data - All Services | Setting DTC Encoding to Binary VLS | 2016-04-18 08:57:17 SC Data - All Services | Sending logon request message. | 2016-04-18 08:57:17 SC Data - All Services | Received logon response. | 2016-04-18 08:57:17 SC Data - All Services | Server Name: SC Real-Time Server. | 2016-04-18 08:57:17 SC Data - All Services | Server protocol version: 7. Client protocol version: 7 | 2016-04-18 08:57:17 SC Data - All Services | Logon error received from server: Not authorized. | 2016-04-18 08:57:17 Socket (394) | Shutdown and closed. | 2016-04-18 08:57:17 SC Data - All Services | Disconnected from the server. | 2016-04-18 08:57:17 SC Data - All Services | Data feed disconnected. Will reconnect. | 2016-04-18 08:57:17 SC Data - All Services | Using username 0 | 2016-04-18 08:57:19 SC Data - All Services | Connecting to the server scdf2.sierracharts.com. Port 10048 | 2016-04-18 08:57:19 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133. | 2016-04-18 08:57:19 Socket (395) | Connected. | 2016-04-18 08:57:20 SC Data - All Services | Connected to server. | 2016-04-18 08:57:20 SC Data - All Services | Sending Encoding Request to server | 2016-04-18 08:57:20 SC Data - All Services | Setting DTC Encoding to Binary VLS | 2016-04-18 08:57:20 SC Data - All Services | Sending logon request message. | 2016-04-18 08:57:20 SC Data - All Services | Received logon response. | 2016-04-18 08:57:20 SC Data - All Services | Server Name: SC Real-Time Server. | 2016-04-18 08:57:20 SC Data - All Services | Server protocol version: 7. Client protocol version: 7 | 2016-04-18 08:57:20 SC Data - All Services | Logon error received from server: Not authorized. | 2016-04-18 08:57:20 Socket (395) | Shutdown and closed. | 2016-04-18 08:57:20 SC Data - All Services | Disconnected from the server. | 2016-04-18 08:57:20 SC Data - All Services | Data feed disconnected. Will reconnect. | 2016-04-18 08:57:20 |
| [2016-04-18 16:05:36] |
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You have not yet fully enabled the Market Data Feed, please continue with step #6 here: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#SetupInstructions Sierra Chart Support |
| [2016-04-18 16:27:44] |
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You need to sign the agreement and activate exchanges. Restart Sierra Chart after any changes to the Sierra Chart Exchange Data Feed on your account. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-04-19 08:44:04] |
| User60839 - Posts: 7 |
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Hello, Thank you for answer, I signed the agreement and restarted Sierra Chart and now I can connect to data feed. I subscribed to NASDAQ Indices but I am not able to see real-time data. Could you please specify the name of instrument in "SC data - all services - data"? Or what is wrong? I need to see real-time data for NQ, ES, YM. Could you please specify name of these instruments a correct setting? Regards Miroslav |
| [2016-04-19 09:31:04] |
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You activated the wrong exchange. Do you have a futures trading account? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-04-19 13:47:40] |
| User60839 - Posts: 7 |
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Yes, I have AMP TRADING account with CQG. But I would like to use Sierra Chart data with AMP account. What do you recommend? |
| [2016-04-19 16:59:37] |
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You need to activate the CME Group Exchange for 3.25 USD/month here: https://www.sierrachart.com/usercp.php?page=MarketDataFeedFeatures Follow the instructions here to set Sierra Chart to connect to your trading account: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#IntegrationWithTradingServices Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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