Support Board
Date/Time: Sat, 28 Dec 2024 08:09:52 +0000
Sierra Chart Level 5 Package
View Count: 1275
| [2016-04-15 17:36:35] |
| User341752 - Posts: 26 |
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Hello, I'm looking to cancel my direct account, I wanted to test an indicator that used real-time stock data and it didnt work out as I hoped. I'm going back to AMP futures using their Sierra Chart setup and wondering if I can cancel my direct account (not AMP account) here. Would I be prorated for the 24 days left and how do I transfer the funds back into my account? Thanks for the help |
| [2016-04-15 17:53:21] |
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We see that your Additional Services Balance still has a credit on it. We could transfer that to your AMP account or refund it. The data feed services are not refundable. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-04-15 17:59:14] |
| User417726 - Posts: 9 |
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Is there any charges if you send it to my AMP account? I understand the real-time feed is not refundable what about the 24 days left on my package 5, will that be prorated?
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| [2016-04-15 19:20:15] |
| User341752 - Posts: 26 |
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Is there any charges if you send it to my AMP account? I understand the real-time feed is not refundable what about the 24 days left on my package 5, will that be prorated?
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| [2016-04-15 19:28:07] |
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There are no charges if we put it on your other account. But we have to see what amount can be refunded from the 24 days. We have to calculate that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-04-15 19:54:17] |
| User341752 - Posts: 26 |
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It would be easier for me to have it refunded to my bank account. Could you let me know what the calculation would be if you have the time thanks
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| [2016-04-16 06:58:30] |
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Yes we can do that. This will all be taken care of next week including the calculation.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-04-17 23:39:00] |
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The refunds are being issued. There is a 5 USD service charge for each transaction.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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