Support Board
Date/Time: Sun, 29 Dec 2024 15:52:13 +0000
MISSING DATA
View Count: 1063
| [2016-04-11 12:55:56] |
| User379468 - Posts: 508 |
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I am missing Friday 4/10 data from 05:40 EST to Sunday 4/10 20:00. My intraday chart settings are from 18:00 to 17:00, and days to load set at 14, and yet trying delete and re-download data from 4/8 shows in log: Rithmic Trading | Using primary service for historical data for CLK6-NYMEX | 2016-04-11 08:51:11 HD Request # 11 | Receiving Intraday data for CLK6-NYMEX starting at 2016-04-10 20:00:01 | 2016-04-11 08:51:11 HD Request # 11 | Truncating file to starting Date-Time of 2016-04-10 20:00:01 | 2016-04-11 08:51:11 HD Request # 11 | Timestamp of first Intraday data file record written: 2016-04-10 20:00:01 | 2016-04-11 08:51:11 HD Request # 11 | Received 86674 records from 2016-04-10 20:00:01 to 2016-04-11 08:51:05 (12.9 hours) and wrote 86674 records for CLK6-NYMEX | 2016-04-11 08:51:11 Have also updated SC, restarted SC, rebooted PC, re-connected feed, reloaded charts, deleted/redownloaded data, nothing. |
| [2016-04-11 16:47:46] |
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Update the Symbol Settings as explained here: https://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php#UpdateSettingsSteps After that re-download the data as explained here: https://www.sierrachart.com/index.php?page=doc/doc_HistoricalIntradayData.html#RetryDownloadDataInChart Also, when logging into this Support Board use Help >> Support Board to use the correct account. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-04-12 16:04:59] |
| User948528 - Posts: 108 |
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This worked. I could not get accurate charts until you replied, poor position for a trader to be in. What changed to cause this/how can I prevent it being an issue during the trading day? Can you provide some kind of notice when/if this needs to be done? Date Time Of Last Edit: 2016-04-12 16:06:04
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| [2016-04-12 17:03:54] |
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We do not know why the problem occurred but basically there were incomplete Symbol Settings for one or more symbols affecting the routing of historical data requests.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-04-19 00:41:58] |
| User948528 - Posts: 108 |
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Thanks, perhaps a message in the log to indicate the issue/solution could be helpful in the future.
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| [2016-04-26 11:47:51] |
| User379468 - Posts: 508 |
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This problem is occurring again for me, on v1400, and the original instructions above are not resolving it either in the main or sub-instance. This time it is for NGM6 from 4/25 21:25 to 4/26 7:25. There does not appear to be any indication in either log.
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| [2016-04-26 16:47:53] |
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Since the weekend there has been some limitations with the Rithmic historical data. Historical data for NGM6 is now available. Follow the instructions here: https://www.sierrachart.com/index.php?page=doc/doc_HistoricalIntradayData.html#RetryDownloadDataInChart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-04-26 19:39:46] |
| User948528 - Posts: 108 |
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Can you clarify what is the new limitation? And is there any way to prevent these missing data issues during the trading day? |
| [2016-04-26 20:06:10] |
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We are going to solve the data limitations by the end of the day. We will not go into details. It is an internal technical problem. This is not a normal case and is highly unusual. You will not have a problem effective after the close of the market today. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-04-26 20:06:24
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| [2016-05-04 02:10:32] |
| User948528 - Posts: 108 |
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Problem occurring yet again today 5/3/16 on v1403 Rithmic, 6JM6 19:15 to 20:00. Do I need to go through and check every symbol to make sure it is fixed on each? Symbol NIY data also seems to not be working. Looks like a different issue. Date Time Of Last Edit: 2016-05-04 02:56:55
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| [2016-05-04 03:03:01] |
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This is now solved. You do not need to look at any others. There was a specific reason why there was missing data for this contract and is permanently solved. Follow the instructions here to download the missing data: https://www.sierrachart.com/index.php?page=doc/doc_HistoricalIntradayData.html#RetryDownloadDataInChart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-04 03:08:34] |
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Actually, there are some additional steps we have to take before the data is fully restored. Give us a few more minutes. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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