Support Board
Date/Time: Fri, 27 Dec 2024 15:51:04 +0000
Notice: Sierra Chart Exchange Data Feed EUREX Data Feed is Down (Resolved)
View Count: 2352
| [2016-04-05 06:50:11] |
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The EUREX data feed is down with the Sierra Chart Exchange Data Feed. There is a problem with the Barchart source data feed that is used for this. Barchart operations has been notified and told it is urgent. We are actively working on patching in a backup feed. We will update this thread with more information as it becomes available. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-04-05 06:57:55] |
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We expect to be able to patch in a backup feed in about 30 minutes if all goes as expected.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-04-05 07:14:36] |
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We are getting close. We should be about 10 minutes away for testing the patch connection assuming no unexpected problems. We will be be starting with the DAX first and then if that works we will release the other symbols. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-04-05 07:14:57
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| [2016-04-05 07:37:30] |
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Looks like we are going to be successful patching in an alternate data feed. Should be up for the DAX in about five minutes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-04-05 07:48:16] |
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We have patched in a backup DAX data feed. We are now going to add in the other major EUREX contracts . We would like some postings here from users to confirm that you are receiving the real-time EUREX data for the DAX. There is not going to be any market depth. Only the top of book. We may be able to bring the depth in but not until later. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-04-05 07:48:58
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| [2016-04-05 07:52:37] |
| enemyspy - Posts: 306 |
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I am recieving top of book fine for the full size but not the mini.
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| [2016-04-05 07:53:59] |
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We are working on adding in the other contracts including the mini DAX. Just give us about 10 more minutes. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-04-05 07:54:28] |
| User51760 - Posts: 108 |
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Feedback 09:50 European (Brussels) Time: Historical data loading - but not incoming realtime data [even after exiting SC and restarting and disconnecting and reconnecting] in FDXMM6 (Mini-DAX) and no Depth of Market ind FDAXM6 (DAX). |
| [2016-04-05 08:07:21] |
| Spinoza - Posts: 62 |
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Seems to be ok realtime since 0844 BST (London)
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| [2016-04-05 08:11:51] |
| enemyspy - Posts: 306 |
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only thing it is not showing the bid/offer. Not sure if it is supposed to be.
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| [2016-04-05 08:13:30] |
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At this point in time please tell us what is missing other than market depth beyond the best bid and ask. Re: Post #10, are you talking about the bid and offer prices or sizes? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-04-05 08:20:04] |
| Futurestrader77 - Posts: 126 |
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Re: Post #11, Data for FGBL (Bund Futures) incoming but not for FESX (Euro Stoxx 50 Futures). For Bund only showing price updates, (lvl 1 quotes not updating).
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| [2016-04-05 08:22:05] |
| enemyspy - Posts: 306 |
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I am talking about the best bid best offer sizes as well as the prices. The prices are not moving on the dom with the last price. the sizes are displaying static numbers.
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| [2016-04-05 08:23:46] |
| Leo33 - Posts: 73 |
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FXM16 still not happening for me
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| [2016-04-05 08:24:39] |
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FESX (Euro Stoxx 50 Futures)
Working on this.I am talking about the best bid best offer sizes as well as the prices.
What symbol? All of them?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-04-05 08:26:43] |
| enemyspy - Posts: 306 |
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DAX-201606-DTB-EUR-25 DAX-201606-DTB-EUR-5 |
| [2016-04-05 08:28:53] |
| Futurestrader77 - Posts: 126 |
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Re: Post #15 For example, FDAX and FDAX-Mini: Only price is updating, not the bid - ask size (level 1). Please see the image attached. Date Time Of Last Edit: 2016-04-05 08:29:10
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| [2016-04-05 08:30:16] |
| Leo33 - Posts: 73 |
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FXM16 ok now
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| [2016-04-05 08:42:43] |
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We are figuring out the problem with the bid and ask updates.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-04-05 08:51:31] |
| User51760 - Posts: 108 |
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Feedback 10:50 Brussels Time after disconnect > reconnect: Eurex: FDAXM6 (DAX): incoming data, Top Of Books but no Market Depth FDXMM6 (Mini-DAX): incoming data, Top Of Books but no Market Depth FESXM6(EuroStoxx50): incoming data, Top Of Books but no Market Depth FGBMM6 (EuroBobl): incoming data, Top Of Books but no Market Depth FGBLM6 (EuroBund): incoming data, Top Of Books but no Market Depth FGBSM6(EuroSchatz): incoming data, Top Of Books but no Market Depth |
| [2016-04-05 08:58:04] |
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Can someone confirm that you see the bid and ask prices updating in File >> Open Market Depth Window?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-04-05 09:02:36] |
| DEA1 - Posts: 47 |
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All appears to be working fine now. Thanks
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| [2016-04-05 09:04:16] |
| enemyspy - Posts: 306 |
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I can see them in there. When I open the market depth window they seemed to be accurate the first time I opened the window. But they do not appear to be updating. Even upon reopened the window seem to be stuck.
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| [2016-04-05 09:07:28] |
| Futurestrader77 - Posts: 126 |
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Re: Post #21 Bid - ask prices are not updating in my case. |
| [2016-04-05 09:08:30] |
| User51760 - Posts: 108 |
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Please find attached the Market Depth Window for FDAX - same for MiniDax, FESX, FGBM, FGBL, FGBS 11:07 Brussels Time |
 Market Depth Window.png / V - Attached On 2016-04-05 09:08:06 UTC - Size: 5.01 KB - 352 views |
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