Support Board
Date/Time: Sat, 28 Dec 2024 08:14:54 +0000
Missing data F.US.ENQM16
View Count: 1067
| [2016-04-04 12:31:29] |
| User11942 - Posts: 298 |
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Hello SC team, please take a look at the attached screenshot. Re-downloading or re-connecting won't solve the problem. What I supposed to do? Thanks. |
 F.US.ENQM16 10 Min #1 2016-04-04 08_26_05.582.png / V - Attached On 2016-04-04 12:29:50 UTC - Size: 57.61 KB - 287 views |
| [2016-04-04 17:27:44] |
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We see why this happened. Update Sierra Chart to the latest release following the instructions here: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate After the update, re-download the data in the chart from before the missing data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-04-04 17:28:00
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| [2016-04-14 10:04:30] |
| User11942 - Posts: 298 |
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Hi SC team, after update to 1392 last week, the data has become re-downloadable. But for some reason I have to re-download intraday historical data for the symbol every morning now. Once the application is started, the data for the symbol is missed. What's strange the only one symbol is affected. CQG FIX Trading | Starting real-time market data updates for: F.US.ENQM16. ID: 1 | 2016-04-14 04:53:04
CQG FIX Trading | Sending symbol resolution request for F.US.ENQM16. ID: 992896 | 2016-04-14 04:53:04 HD Request # 2 | Downloading Intraday chart data for F.US.ENQM16 to the file F.US.ENQM16.scid. Service: cqg | 2016-04-14 04:53:04 HD Request # 2 | Download start Date-Time: 2016-04-13 18:04:45.000 | 2016-04-14 04:53:04 HD Request # 2 | Using server: ds4.sierracharts.com port 10149 | 2016-04-14 04:53:04 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26. | 2016-04-14 04:53:04 CQG FIX Trading | Received symbol resolution report for symbol F.US.ENQM16. Request ID: 992896. Contract ID: 1. | 2016-04-14 04:53:04 CQG FIX Trading | Requesting market data for F.US.ENQM16 | 2016-04-14 04:53:04 Socket (9) | Connected. | 2016-04-14 04:53:04 HD Request # 2 | Sending historical data logon request message. | 2016-04-14 04:53:04 Remote instance connected: C:\SierraChart3\SierraChart.exe | 2016-04-14 04:53:04 HD Request # 2 | Requesting Intraday data. Start Date-Time: 2016-04-13 18:04:45. Record interval: 0. Symbol: F.US.ENQM16 | 2016-04-14 04:53:05 Socket (9) | Shutdown and closed. | 2016-04-14 04:53:05 The network socket for historical data has been closed. | 2016-04-14 04:53:05 HD Request # 2 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.ENQM16 | 2016-04-14 04:53:05 HD Request # 2 | Intraday download COMPLETE for F.US.ENQM16. Completion time: 0s. Unique request ID: 1 | 2016-04-14 04:53:05 Removed historical data download ID 1 | 2016-04-14 04:53:05 Real-time Intraday chart data file updates started for F.US.ENQM16 | 2016-04-14 04:53:05 Opened cached Intraday file: C:\SierraChart2\Data\F.US.ENQM16.scid | 2016-04-14 04:53:05 Intraday chart data file opened for F.US.ENQM16 | 2016-04-14 04:53:05 Delaying start of download for F.US.EPM16 | 2016-04-14 04:53:05 CQG FIX Trading | Starting real-time market data updates for: F.US.EPM16. ID: 2 | 2016-04-14 04:53:15 CQG FIX Trading | Sending symbol resolution request for F.US.EPM16. ID: 992897 | 2016-04-14 04:53:15 HD Request # 3 | Downloading Intraday chart data for F.US.EPM16 to the file F.US.EPM16.scid. Service: cqg | 2016-04-14 04:53:15 HD Request # 3 | Download start Date-Time: 2016-04-13 18:04:49.000 | 2016-04-14 04:53:15 HD Request # 3 | Using server: ds3.sierracharts.com port 10149 | 2016-04-14 04:53:15 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164. | 2016-04-14 04:53:15 CQG FIX Trading | Received symbol resolution report for symbol F.US.EPM16. Request ID: 992897. Contract ID: 2. | 2016-04-14 04:53:15 CQG FIX Trading | Requesting market data for F.US.EPM16 | 2016-04-14 04:53:15 Socket (10) | Connected. | 2016-04-14 04:53:15 HD Request # 3 | Sending historical data logon request message. | 2016-04-14 04:53:15 HD Request # 3 | Requesting Intraday data. Start Date-Time: 2016-04-13 18:04:49. Record interval: 0. Symbol: F.US.EPM16 | 2016-04-14 04:53:16 HD Request # 3 | Decompressing data. | 2016-04-14 04:53:16 HD Request # 3 | Receiving Intraday data for F.US.EPM16 starting at 2016-04-13 18:04:49 | 2016-04-14 04:53:16 HD Request # 3 | Timestamp of first Intraday data file record written: 2016-04-13 18:05:00 | 2016-04-14 04:53:16 Socket (10) | Shutdown and closed. | 2016-04-14 04:53:17 The network socket for historical data has been closed. | 2016-04-14 04:53:17 HD Request # 3 | Received 58519 records from 2016-04-13 18:04:49 to 2016-04-14 04:53:14 (10.8 hours) and wrote 58518 records for F.US.EPM16 | 2016-04-14 04:53:17 HD Request # 3 | Intraday download COMPLETE for F.US.EPM16. Completion time: 2s. Unique request ID: 2 | 2016-04-14 04:53:17 Removed historical data download ID 2 | 2016-04-14 04:53:17 Real-time Intraday chart data file updates started for F.US.EPM16 | 2016-04-14 04:53:17 Opened cached Intraday file: C:\SierraChart2\Data\F.US.EPM16.scid | 2016-04-14 04:53:17 Intraday chart data file opened for F.US.EPM16 | 2016-04-14 04:53:17 |
| [2016-04-14 10:12:54] |
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We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-04-14 10:20:41] |
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Update to the current version of Sierra Chart. After that, when you notice the problem we need to see the entire Message Log and not a portion of it. There is critical information missing from this log. The problem relates to the historical data delaying which is required by the ICE exchange. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-04-14 10:20:59
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| [2016-04-14 10:23:10] |
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Actually, we do see the information we need: Delaying start of download for F.US.EPM16 | 2016-04-14 04:53:05 CQG FIX Trading | Starting real-time market data updates for: F.US.EPM16. ID: 2 | 2016-04-14 04:53:15 Not sure why there is 10 seconds between the delaying of the start of the download, and the starting of real-time market data updates. We have to do some testing. Unless you have an idea? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-04-14 10:52:04] |
| User11942 - Posts: 298 |
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Not sure why there is 10 seconds between the delaying of the start of the download, and the starting of real-time market data updates. We have to do some testing. Unless you have an idea?
"Delaying start of download" log messages have been puzzling me for a week now. As well as why there is the difference. Just updated to 1395. I've attached the entire log herein. Apparently 0 records were received for the symbol once again. |
Private File |
| [2016-04-14 17:09:09] |
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We see why this is occurring in your case. It relates to this: Remote instance requested data files: F.US.ENQM16.scid, F.US.EPM16.scid, F.US.TYAM16.scid | 2016-04-14 06:34:30 This is why we needed the complete Message Log. This will be solved in the next release. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-04-14 17:09:48
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| [2016-04-15 02:52:53] |
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Update to prerelease 1396. This should now be resolved. Could you confirm that it is working. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-04-15 02:53:28
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| [2016-04-15 08:47:30] |
| User11942 - Posts: 298 |
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Hi SC team, looks like the problem with missing data is gone after update. Thanks.
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