Support Board
Date/Time: Sat, 23 Nov 2024 15:16:52 +0000
DOM zen-fire
View Count: 2110
| [2013-07-05 10:31:53] |
| User31732 - Posts: 32 |
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Hello! I use zen fire. I've updated SC from 983v to 993v and now i have problem with DOM in EUREX instruments. When price makes up/down tick i see limits like 142.36 on FGBL (http://www.sierrachart.com/image.php?l=1373019029963.png) or 2638 FESX (http://www.sierrachart.com/image.php?l=1373019223136.png). CME DOM displayed correctly.
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| [2013-07-05 11:15:29] |
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Could you please do the following for us: Select Chart >> Chart Settings. Set the Price Display Format to .000001 Press OK. Select Chart >> Open Market Depth Window. Center the Market Depth window over the Trading DOM and select Chart >> Upload Chart with Overlays. Paste the link to the image here so we can check the prices. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-07-05 11:15:52
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| [2013-07-05 18:15:48] |
| User31732 - Posts: 32 |
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http://www.sierrachart.com/image.php?l=1373048116799.png http://www.sierrachart.com/image.php?l=1373048186853.png Date Time Of Last Edit: 2013-07-05 18:18:10
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| [2013-07-05 18:19:05] |
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We will resolve this in the next release.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-07-06 01:07:47] |
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We have not been able to test this, because we do not have access to the EUREX over a Rithmic connection but update Sierra Chart with Help >> Download Prerelease and let us know if you still see the issue. Hopefully, we have it resolved. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-07-06 01:08:02
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| [2013-07-08 06:07:53] |
| User31732 - Posts: 32 |
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Unfortunately it's still there.
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| [2013-07-09 00:55:03] |
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We are going to contact Mirus futures and get a test account so we can test this. Otherwise, it is very hard for us to determine what exactly the problem is. We will get the problem sorted out for you. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-07-11 19:10:08
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| [2013-07-11 19:09:26] |
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This problem is now resolved. Please update by selecting Help >> Download Prerelease to get the latest revision.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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