Support Board
Date/Time: Sat, 28 Dec 2024 09:34:25 +0000
Pivot Points and scaling not accurate since updating to v1388 last evening
View Count: 884
| [2016-03-28 14:45:43] |
| User391259 - Posts: 4 |
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Sierra Chart Engineering. Hello. I'm running into a problem with my charts since the update to v 1388, per message re: DTC Protocal. The most obvious and important to me at this point is Pivot Points are no longer accurate and the scaling seems to be off. Please advise, thanks in advance.
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| [2016-03-28 16:42:13] |
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We do see this problem. It is not related to version 1388. It is due to the unusual holiday schedule. What you need to do to solve this is select Chart >> Chart Settings >> Advanced Settings. In the Dates to Exclude box enter: 2016-03-25. You can also use the Pivot Points-Variable Period Study which has the ability to automatically skip periods of time where there is an insufficient amount of trading activity: https://www.sierrachart.com/index.php?page=doc/doc_PivotPoints.html#s223 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-03-28 16:58:03] |
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Here is the documentation we have prepared for this: https://www.sierrachart.com/index.php?page=doc/doc_PivotPoints.html#PivotPointsAndHolidayTrading Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-04-01 14:36:37] |
| User391259 - Posts: 4 |
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Thank you for the reply. This did not resolve the problem. Previously I haven't had to make the manual adjustments your suggesting for market holidays, things always worked as they should. The only coincidental thing is after the update, which I understand you say is not related, I'm suddenly having issues where non existed before.
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| [2016-04-01 16:10:55] |
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It definitely did solve the problem in our testing and it must solve it for you. What Time Zone do you have Sierra Chart set to and what are the chart Session Times set to? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-04-01 16:12:26
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| [2016-04-01 16:12:49] |
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Also set "Use Saturday Data" input to No with the Pivot Points study.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-04-01 19:15:04] |
| User391259 - Posts: 4 |
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Time Zone is EST and session times are 18:00 to 17:00 EST. The Saturday setting you mentioned is already no.
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| [2016-04-01 20:41:44] |
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Using these exact settings, the Pivot Point lines are correct: http://www.sierrachart.com/image.php?l=1459543287725.png Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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