Support Board
Date/Time: Fri, 27 Dec 2024 02:31:04 +0000
Problem creating a new chart
View Count: 758
| [2016-03-12 04:43:09] |
| User184859 - Posts: 17 |
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Problem appeared overnight without any changes being made to computer or platform and without rebooting. A Daily TPO/Vol Profile chart started recalculating over and over. I had to delete the chart. Another identical chart that I used to display RTH hours only was unaffected. Copying this chart though to the chartbook results in the new chart recalculating over and over. In addition when any other chart is copied it loads twice rather than once and the period cannot be changed, studies don't work, etc. I updated the platform to the current release, rebooted the computer, still have this issue. Existing charts (except for the one I had to delete) seem to be working fine. Wayne Heath Update: replace problem cht file with last weeks backup and then rebuilt changes. Everything OK but is there a way to fix a corrupted file instead? Wayne Date Time Of Last Edit: 2016-03-12 05:56:07
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| [2016-03-12 09:12:24] |
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These are the relevant help topics: https://www.sierrachart.com/index.php?page=doc/helpdetails30.html#h30.3 Unable to Change the Bar Time Period for Charts There is nothing corrupt. You just need to understand why this happens. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-03-12 18:00:35
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| [2016-03-12 22:02:24] |
| User184859 - Posts: 17 |
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Please excuse but those help topics were reviewed before I submitted the support request and have nothing to do with the issue I was experiencing. But there is no point in wasting our time arguing about it. Thanks for the prompt reply.
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| [2016-03-12 23:24:34] |
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Based on the description provided, they are directly relevant but for confirmation we would have to see the Message Log. If you have the problem again, provide the Message Log by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-03-12 23:24:57
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