Support Board
Date/Time: Sat, 28 Dec 2024 09:09:53 +0000
Current selected Data/Trading service
View Count: 1310
| [2016-03-09 09:47:45] |
| User934074 - Posts: 3 |
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Hello, My broker is AMP. I moved from CQG/Multicharts.NET to Rithmic/Sierra Chart yesterday. But the platform is trying to log to CQG FIX Trading on the start. I’m not able to change it. I changed in Global Settings -> Data/Trade Settings Service: to Rithmic Trading and checked Connect on Program Startup. Are there any other settings to change for correct login on start? I think this is the similar problem as this: https://www.sierrachart.com/SupportBoard.php?ThreadID=18849 Any help will be welcome. Software version: 1377 | 2016-03-09 03:19:19 Uses New Spreadsheets | 2016-03-09 03:19:19 Enabled for: Advanced Features. | 2016-03-09 03:19:19 Enabled for: Advanced Features 2. | 2016-03-09 03:19:19 Enabled for: Sierra Chart Historical Data Service. | 2016-03-09 03:19:19 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-03-09 03:19:19 Current selected Data/Trading service: CQG FIX Trading | 2016-03-09 03:19:19 Chart Update Interval: 500 | 2016-03-09 03:19:19 Data/Trade Service Settings automatically set. | 2016-03-09 03:19:19 Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-03-09 03:19:19 2016-03-09 10:19:23 Local computer time | 2016-03-09 03:19:19 2016-03-09 09:19:23 Local computer time in UTC | 2016-03-09 03:19:19 2016-03-09 03:19:23 Local computer time in SC Time Zone | 2016-03-09 03:19:19 2016-03-09 09:19:22 Server time in UTC | 2016-03-09 03:19:19 Local computer UTC time and Server UTC time difference: 0 seconds. | 2016-03-09 03:19:19 Program path: C:\SierraChart\ | 2016-03-09 03:19:19 Data Files path: C:\SierraChart\Data\ | 2016-03-09 03:19:19 OS Version Number: 6.2 | 2016-03-09 03:19:19 Locale Information: C | 2016-03-09 03:19:19 Checking for new symbol settings for cqg | 2016-03-09 03:19:19 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-03-09 03:19:19 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-03-09 03:19:19 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-03-09 03:19:19 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-03-09 03:19:19 Requesting symbol settings for cqg. Overwrite = on. | 2016-03-09 03:19:19 Symbol settings received. | 2016-03-09 03:19:24 Processed received symbol settings | 2016-03-09 03:19:24 CQG FIX: Not connecting to trading server because Username is not specified. | 2016-03-09 03:19:28 CQG FIX Trading | Connecting to market data server api.cqg.com | 2016-03-09 03:19:28 CQG WebAPI | Connecting to websocket server. | 2016-03-09 03:19:28 CQG WebAPI websocket (0) | Resolved address api.geo.cqg.com to IP 208.48.16.35. | 2016-03-09 03:19:28 CQG WebAPI websocket (4) | Connected. | 2016-03-09 03:19:28 CQG WebAPI websocket (4) | Starting SSL 3/2 connection. | 2016-03-09 03:19:28 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-03-09 03:19:29 HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2016-03-09 03:19:29 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-03-09 03:19:29 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-03-09 03:19:29 CQG WebAPI websocket (4) | SSL connection established. | 2016-03-09 03:19:29 CQG WebAPI | Opening websocket. | 2016-03-09 03:19:29 CQG WebAPI | Sending websocket handshake. | 2016-03-09 03:19:29 CQG WebAPI | Received websocket handshake acknowledgment. | 2016-03-09 03:19:29 CQG WebAPI | Web socket state is now open. | 2016-03-09 03:19:29 CQG FIX Trading | Websocket connected. | 2016-03-09 03:19:29 CQG FIX Trading | Sending market data logon message. | 2016-03-09 03:19:29 CQG FIX Trading | Market data logon unsuccessful. Server message: This Trader is not active. Please contact your FCM. | 2016-03-09 03:19:29 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-03-09 03:19:29 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-03-09 03:19:29 CQG WebAPI websocket (4) | SSL shutdown indicates not able to send 'close notify'. | 2016-03-09 03:19:29 CQG WebAPI websocket (4) | SSL has been shut down. | 2016-03-09 03:19:29 CQG WebAPI websocket (4) | SSL object has been freed. SSL state is now disconnected. | 2016-03-09 03:19:29 CQG WebAPI websocket (4) | Shutdown and closed. | 2016-03-09 03:19:29 CQG WebAPI | Websocket closed. | 2016-03-09 03:19:29 CQG FIX Trading | Websocket closed. | 2016-03-09 03:19:29 CQG FIX Trading | Disconnected. | 2016-03-09 03:19:29 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-03-09 03:19:29 |
| [2016-03-09 09:50:26] |
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This is now solved. Follow the Rithmic set up instructions here: Rithmic Trading Platform Service: Setup Instructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-03-09 10:07:46] |
| User934074 - Posts: 3 |
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Thank you for quick solution …
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