Support Board
Date/Time: Sat, 28 Dec 2024 08:43:41 +0000
NO FDAX BARS
View Count: 661
| [2016-03-09 07:12:22] |
| Meritus - Posts: 164 |
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Hello Support This morning the FDAX has opened but there is no candle showing on my chart however there the current price line feature study indicates where the price should be but there is no bar or candle data there. Please see screenshot and advise. Have tried reconnecting, deleting all / downloading. Other Eurex products are fine and charts ok. Thank you http://www.sierrachart.com/image.php?l=1457507341549.png Date Time Of Last Edit: 2016-03-09 07:14:06
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| [2016-03-09 07:30:27] |
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We are checking on this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-03-09 07:32:26] |
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Actually we see you are using EUREX through CTS not through the Sierra Chart data feed. We can see the chart is not scrolled to the end. Not sure if you are already aware of that. If not, select Chart >>Goto End of Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-03-09 07:34:15
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