Support Board
Date/Time: Fri, 27 Dec 2024 19:34:41 +0000
DAX data missing
View Count: 690
| [2016-03-07 17:27:04] |
| phaedonk - Posts: 352 |
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There seems to be a problem with the DAX data feed. From 17:13 (Eurex time) onwards. Also, a gap in data from 17:32-17:45. Don't think there was a problem with the exchange. Can you check please?
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| [2016-03-07 17:38:26] |
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We are checking this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-03-07 17:46:42] |
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Confirming there is a problem. Barchart operations has been notified of this. Later today we will patch the missing data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-03-07 17:47:25] |
| phaedonk - Posts: 352 |
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OK, thank you.
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| [2016-03-07 17:48:49] |
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We have patched the missing data for the DAX March contract. Follow the instructions here to re-download the data: https://www.sierrachart.com/index.php?page=doc/doc_HistoricalIntradayData.html#RetryDownloadDataInChart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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