Support Board
Date/Time: Sat, 28 Dec 2024 10:05:51 +0000
Historical data problem EurUsd futures
View Count: 783
| [2016-02-23 17:03:29] |
| User51760 - Posts: 108 |
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Dear Support Team, I am using SC from my personal account and Infinity Charts. The data problem happens with Infinity Charts. InfinityFutures support told me to talk to you. Probably I am doing something wrong: under Sierra Chart 1371 and InfinityAT and TransAct data in E7H6 I do not receive any historical data for intraday charts, only back-adjusted continuous data for the historical daily chart. In M6EH6 it is the other way around: I am receiving proper intraday data, but no historical data for the daily chart. 6EH6 brings up everything perfectly. All charts have the exactly same settings. Any idea what I am missing? Thank you for your consideration, Best, Chris |
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M6E_1.png| [2016-02-23 18:15:18] |
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Update the Symbol Settings as explained here: https://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php#UpdateSettingsSteps We corrected the problem with the E7 historical Intraday data for TransAct. Otherwise, we see no other issues. For missing Intraday data, refer to: https://www.sierrachart.com/index.php?page=doc/doc_HistoricalIntradayData.html For missing Historical Daily chart data, refer to help topic 6: Http://www.sierrachart.com/index.php?page=doc/helpdetails6.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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