Support Board
Date/Time: Tue, 04 Nov 2025 04:39:36 +0000
SC Forex Data - Logon Error from Server
View Count: 848
| [2016-02-06 11:33:27] |
| user58907 - Posts: 83 |
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Trying to get some work done Saturday and can't logon for Forex Data. No problem with the IB connection. Kindly advise. SC Forex Data (FXCM) | Connecting to the server ds5.sierracharts.com. Port 443 | 2016-02-06 06:26:01 Socket (0) | Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2016-02-06 06:26:01 Socket (106) | Connected. | 2016-02-06 06:26:01 SC Forex Data (FXCM) | Connected to server. | 2016-02-06 06:26:01 SC Forex Data (FXCM) | Sending logon request message. | 2016-02-06 06:26:01 SC Forex Data (FXCM) | Server Name: SC Real-Time Server. | 2016-02-06 06:26:01 SC Forex Data (FXCM) | Server protocol version: 7. Client protocol version: 7 | 2016-02-06 06:26:01 SC Forex Data (FXCM) | Logon error from server : Not authorized. | 2016-02-06 06:26:01 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-02-06 06:26:01 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-02-06 06:26:01 Socket (106) | Closed. No error. | 2016-02-06 06:26:01 Socket (106) | Shutdown and closed. | 2016-02-06 06:26:01 SC Forex Data (FXCM) | Disconnected from the server. | 2016-02-06 06:26:01 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-02-06 06:26:01 File >> Disconnect selected. | 2016-02-06 06:26:05 SC Forex Data (FXCM) | Disconnected from the server. | 2016-02-06 06:26:05 |
| [2016-02-06 18:10:33] |
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We apologize for this. This is now resolved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-02-06 18:11:46] |
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Actually there may still be a problem for historical data. We are looking into it.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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