Support Board
Date/Time: Sun, 29 Dec 2024 17:14:29 +0000
Problem loging into Barchart
View Count: 971
| [2016-02-02 12:44:35] |
| User76803 - Posts: 2 |
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Software version: 1362 | 2016-02-02 06:28:42 Uses New Spreadsheets | 2016-02-02 06:28:42 Usage end date: 2016-04-08 | 2016-02-02 06:28:42 Enabled for: Advanced Features. | 2016-02-02 06:28:42 Enabled for: Advanced Features 2. | 2016-02-02 06:28:42 Enabled for: Sierra Chart Historical Data Service. | 2016-02-02 06:28:42 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2016-02-02 06:28:42 Enabled for: INDEXES_DATA_BARCHART | 2016-02-02 06:28:42 Enabled for: U.S. Equities (NYSE, NASDAQ, AMEX, BATS) | 2016-02-02 06:28:42 Received 1 data feed usernames. | 2016-02-02 06:28:42 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-02-02 06:28:42 Current selected Data/Trading service: Barchart | 2016-02-02 06:28:42 Chart Update Interval: 500 | 2016-02-02 06:28:42 Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-02-02 06:28:42 2016-02-02 06:28:42 Local computer time | 2016-02-02 06:28:42 2016-02-02 12:28:42 Local computer time in UTC | 2016-02-02 06:28:42 2016-02-02 06:28:42 Local computer time in SC Time Zone | 2016-02-02 06:28:42 2016-02-02 12:28:41 Server time in UTC | 2016-02-02 06:28:42 Local computer UTC time and Server UTC time difference: 0 seconds. | 2016-02-02 06:28:42 Program path: C:\SierraChart\ | 2016-02-02 06:28:42 Data Files path: C:\SierraChart\Data\ | 2016-02-02 06:28:42 OS Version Number: 6.1 | 2016-02-02 06:28:42 Locale Information: C | 2016-02-02 06:28:42 Checking for new symbol settings for ddf | 2016-02-02 06:28:42 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2016-02-02 06:28:42 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-02-02 06:28:42 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-02-02 06:28:42 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-02-02 06:28:42 Symbol settings are up-to-date for ddf | 2016-02-02 06:28:47 Barchart | Verifying status of username. | 2016-02-02 06:41:15 Barchart | Requesting user settings from http://www.ddfplus.com for 95489_1 | 2016-02-02 06:41:15 HTTP connection to www.ddfplus.com:80 (0) | Resolved address www.ddfplus.com to IP 8.18.161.212 | 2016-02-02 06:41:15 HTTP connection to www.ddfplus.com:80 (46) | Connected. | 2016-02-02 06:41:15 Barchart | User settings received. | 2016-02-02 06:41:15 Barchart | Authorized exchanges: AMEX,NYSE,NTDS,OTCBB,FUND,INDEX,AMEXBA,NYSEBA,NTDSBA,OTCBBBA | 2016-02-02 06:41:15 Barchart | Connecting to server qs02.aws.ddfplus.com:7500 | 2016-02-02 06:41:15 Socket (0) | Resolved address ec2-174-129-40-242.compute-1.amazonaws.com to IP 174.129.40.242 | 2016-02-02 06:41:15 Socket (47) | Connected. | 2016-02-02 06:41:15 Barchart | Waiting for initial message from server. | 2016-02-02 06:41:15 Barchart | Sending the LOGIN command. | 2016-02-02 06:41:15 Barchart | Sending the VERSION command. | 2016-02-02 06:41:15 Barchart | Negative info message: - Login Failed | 2016-02-02 06:41:15 * Barchart | Connection error. | 2016-02-02 06:41:15 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-02-02 06:41:15 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-02-02 06:41:15 Socket (47) | Closed. No error. | 2016-02-02 06:41:15 Socket (47) | Shutdown and closed. | 2016-02-02 06:41:15 Barchart | Reset socket. | 2016-02-02 06:41:15 Barchart | Disconnected. | 2016-02-02 06:41:15 Will reconnect to the server in 3.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-02-02 06:41:15 Date Time Of Last Edit: 2016-02-02 13:58:32
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| [2016-02-02 13:57:24] |
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We see you are using the Sierra Chart Exchange Data Feed: Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2016-02-02 06:28:42
Enabled for: INDEXES_DATA_BARCHART | 2016-02-02 06:28:42 Enabled for: U.S. Equities (NYSE, NASDAQ, AMEX, BATS) | 2016-02-02 06:28:42 Received 1 data feed usernames. | 2016-02-02 06:28:42 Follow step 15 here to set the Service correctly: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#SetupInstructions You cannot use the service named "Barchart". You most likely will be using "SC Data-All Services" Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-02-02 13:57:40
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