Support Board
Date/Time: Sun, 29 Dec 2024 16:48:40 +0000
Limited to one connection per username for the requested data source.
View Count: 1129
| [2016-02-01 14:42:27] |
| Cavalry3162 - Posts: 523 |
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Hello Support, today for the first time i get the following message on my second instance of SierraChart: SC Data - All Services | Connected to server. | 2016-02-01 09:36:25 SC Data - All Services | Sending Encoding Request to server | 2016-02-01 09:36:25 SC Data - All Services | Setting DTC Encoding to Binary VLS | 2016-02-01 09:36:25 SC Data - All Services | Sending logon request message. | 2016-02-01 09:36:25 SC Data - All Services | Server has requested a logoff. Reason: Limited to one connection per username for the requested data source. | 2016-02-01 09:36:25 Socket (46) | Shutdown and closed. | 2016-02-01 09:36:25 however, i have paid for 2 real time data connection. please fix the issue asap, i need the data for my trading. thank you, Andreas |
| [2016-02-01 15:48:55] |
| Cavalry3162 - Posts: 523 |
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SC any reaction? i trade the US market and am waiting for more than an hour.. thats very annoying. thanks, Andreas |
| [2016-02-01 16:36:23] |
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Let us know if you are still having this error. How many copies of Sierra Chart do you have open? For more details, please see: http://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#Connections Sierra Chart Support |
| [2016-02-01 16:39:20] |
| Cavalry3162 - Posts: 523 |
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yes, still getting this error: SC Data - All Services | Connected to server. | 2016-02-01 11:38:04 SC Data - All Services | Sending Encoding Request to server | 2016-02-01 11:38:04 SC Data - All Services | Setting DTC Encoding to Binary VLS | 2016-02-01 11:38:05 SC Data - All Services | Sending logon request message. | 2016-02-01 11:38:05 SC Data - All Services | Server has requested a logoff. Reason: Limited to one connection per username for the requested data source. | 2016-02-01 11:38:05 Socket (189) | Shutdown and closed. | 2016-02-01 11:38:05 i have two copies of sierra chart running and i pay for two connections - so this should be fine and was fine up until friday last week. the issue started today. |
| [2016-02-01 17:54:36] |
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Restart Sierra Chart and provide a copy of the Message Log by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-02-01 17:57:34] |
| Cavalry3162 - Posts: 523 |
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now its working again..(?) anyway, thank you! |
| [2016-02-01 18:03:46] |
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Yes we can see that. We see that you have 2 connections active at this time for both stocks and futures. So this is actually a total of four. For futures and indices there are 15 symbols and 5 symbols being tracked on the connections. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-02-01 18:06:59] |
| Cavalry3162 - Posts: 523 |
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so, you still need the log? am not sure what the ".. a total of 4" implies. i have 2 instances running, sure, i track some stocks and futures but this is more like a usual usage, no? thanks, Andreas |
| [2016-02-01 18:22:24] |
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No, we do not need to see the Message Log if there is not a problem at the moment. The 4 connections are normal in your case. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-02-01 20:31:38] |
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We have temporarily resolved the problem now. The connections should be working. There was a software update yesterday which caused this unexpected problem. We are permanently fixing it now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-02-02 04:04:47] |
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Refer to the information here: Sierra Chart Exchange Data Feed Users with Multiple Data Feed Connections Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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