Support Board
Date/Time: Mon, 10 Mar 2025 14:14:24 +0000
Certain FXCM pairs rejecting entry orders
View Count: 899
| [2016-01-07 21:44:07] |
| bwalks123 - Posts: 122 |
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hello, I keep receiving the following error message when trying to place entry orders on a few fxcm pairs. I receive it on only about half of the pairs fxcm offers, some work some don't, not sure what is wrong. Trade Order Error - FXCM order update (Rejected). Info: Unsupported Order Type or Field Combination, Invalid currency pair: CHF/JPY, Incorrect security: 0. Internal Order ID: 2667. Service Order ID: (none). Symbol: CHFJPY | 2016-01-07 14:39:31 * |
| [2016-01-07 23:29:09] |
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This is unusual. We will have to ask FXCM about this. Can you tell us what Order Type that you used? Provide us the FIX log as explained here: Providing FIX Log to Support You can attach it privately here. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-01-08 02:57:58] |
| bwalks123 - Posts: 122 |
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Here are the log files requested from today. It was happening while trying to enter using either buy/sell limit and stop orders. Again this only happened for a few of the pairs. Works normally on most such as EURUSD, AUDJPY and EURNZD using the same Trade management orders i have saved in my trade window. Thanks Date Time Of Last Edit: 2016-01-08 03:02:27
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Private File Private File Private File |
| [2016-01-08 18:02:54] |
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We are sending the information to FXCM and we will see what they say.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-01-08 18:20:20] |
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This is what we received from FXCM about this: This is a DD client that does not have API access anymore. Please ask client to open a NDD account with API access allowed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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