Support Board
Date/Time: Sat, 28 Dec 2024 07:26:53 +0000
EUREX Data Feed
View Count: 784
| [2016-01-06 07:23:30] |
| User39772 - Posts: 311 |
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Hello, my Eurex Datafeed seems to not work this Morning. When I ConnecT/disconnect Datafeed I get a backfill, but no continuous data update, no DOM etc. available. |
| [2016-01-06 07:25:46] |
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We are checking this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-01-06 07:43:08] |
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Are you still noticing a problem? The EUREX data from the Sierra Chart Exchange Data Feed is working properly. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-01-06 08:05:36] |
| User39772 - Posts: 311 |
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Yes, I get the message "Symbol is unknown" for ESTX50-201603-DTB with no DOM and no realtime ticks. Restarted sc and TWS several times. The NQ at GLOBEX e.g. works as expected, so only Problem with EUREX.
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| [2016-01-06 08:32:25] |
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This is now solved for your account. Restart Sierra Chart.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-01-06 08:49:57] |
| User39772 - Posts: 311 |
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Hello, restarted and updated SC to 1346, unfortunately same problem persists ...
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| [2016-01-06 09:03:13] |
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This was our mistake. We did not confirm the activation. This is now done. Restart Sierra Chart again. We apologize for this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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