Support Board
Date/Time: Sat, 28 Dec 2024 08:07:45 +0000
ESH6 data download
View Count: 1505
| [2016-01-04 14:28:55] |
| User91363 - Posts: 13 |
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Hi! Have a great 2016! ESH6 price data has not downloaded since the NY close of December 22. It has resumed today at 8 a.m. EST. Need historical info. Can you resolve this? Thanks, Gustavo |
| [2016-01-04 18:10:21] |
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This is not relevant to the problem but update Sierra Chart to the current version: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate After the update and after opening the chart, provide a copy of the Message Log by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-01-04 19:39:45] |
| User91363 - Posts: 13 |
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Software version: 1282 | 2016-01-04 14:33:42 Uses New Spreadsheets | 2016-01-04 14:33:42 Usage end date: 2016-04-06 | 2016-01-04 14:33:42 Enabled for: Advanced Features. | 2016-01-04 14:33:42 Enabled for: Advanced Features 2. | 2016-01-04 14:33:42 Enabled for: Sierra Chart Historical Data Service. | 2016-01-04 14:33:42 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-01-04 14:33:42 Current selected Data/Trading service: Rithmic Trading | 2016-01-04 14:33:42 Chart Update Interval: 500 | 2016-01-04 14:33:42 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-01-04 14:33:42 2016-01-04 17:33:42 Local computer clock time | 2016-01-04 14:33:42 2016-01-04 19:33:42 GMT time | 2016-01-04 14:33:42 2016-01-04 14:33:42 Time zone adjusted time | 2016-01-04 14:33:42 Time difference to server time: 4 seconds. | 2016-01-04 14:33:42 Program path: C:\SierraChart\ | 2016-01-04 14:33:42 Data Files path: C:\SierraChart\Data\ | 2016-01-04 14:33:42 OS Version Number: 6.2 | 2016-01-04 14:33:42 Locale Information: C | 2016-01-04 14:33:42 Checking for new symbol settings for rim | 2016-01-04 14:33:42 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2016-01-04 14:33:43 HTTP connection to www.sierrachart.com:80 (1) | Connected. | 2016-01-04 14:33:43 Symbol settings are up-to-date for rim | 2016-01-04 14:33:43 Rithmic Trading | Port for executable: 53956 | 2016-01-04 14:33:47 Listening socket (1480), port 53956 | Closed. | 2016-01-04 14:33:47 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2016-01-04 14:33:47 HTTP connection to www.sierrachart.com:80 (1) | Closed. No error. | 2016-01-04 14:33:48 HTTP connection to www.sierrachart.com:80 (1) | Shutdown and closed. | 2016-01-04 14:33:48 Rithmic Trading | Connecting to the server 127.0.0.1. Port 53956 | 2016-01-04 14:33:49 Socket (2) | Connected. | 2016-01-04 14:33:49 Rithmic Trading | Connected to server. | 2016-01-04 14:33:49 Rithmic Trading | Sending logon request message. | 2016-01-04 14:33:49 Rithmic Trading | Starting the connection process to data and trading service. | 2016-01-04 14:33:49 Rithmic Trading | Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2016-01-04 14:33:49 Rithmic Trading | Connecting to Rithmic 01 US server. | 2016-01-04 14:33:49 Rithmic Trading | Server Alert: Market Data Connection Opened | 2016-01-04 14:33:52 Rithmic Trading | Server Alert: Market Data Connection Login Complete. Result text: "ok" | 2016-01-04 14:33:52 Rithmic Trading | Server Alert: Trading System Connection Opened | 2016-01-04 14:33:53 Rithmic Trading | Server Alert: Trading System Connection Login Complete. Result text: "ok" | 2016-01-04 14:33:53 Rithmic Trading | Server Alert: PnL Connection Opened | 2016-01-04 14:33:54 Rithmic Trading | Server Alert: PnL Connection Login Complete. Result text: "ok" | 2016-01-04 14:33:54 Rithmic Trading | Server Alert: Intraday History Connection Opened | 2016-01-04 14:33:55 Rithmic Trading | Server Alert: Intraday History Connection Login Complete. Result text: "ok" | 2016-01-04 14:33:55 Rithmic Trading | Server Name: SC DTC Bridge. | 2016-01-04 14:33:56 Rithmic Trading | Server protocol version: 6. Client protocol version: 6. There is a protocol match. | 2016-01-04 14:33:56 Rithmic Trading | Successfully connected. IB='OptimusFutures'. | 2016-01-04 14:33:56 Rithmic Trading | Trading is supported. | 2016-01-04 14:33:56 Rithmic Trading | Order cancel and replace is supported. | 2016-01-04 14:33:56 Rithmic Trading | OCO Orders supported. | 2016-01-04 14:33:56 Rithmic Trading | Requesting Trade Positions data. | 2016-01-04 14:34:01 Rithmic Trading | Starting real-time market data updates for: ESH6-CME. ID: 1 | 2016-01-04 14:34:04 Intraday data recording state for symbol ESH6-CME is set to download pending. | 2016-01-04 14:34:04 HD Request # 2 | Downloading Intraday chart data for ESH6-CME to the file ESH6-CME.scid. Service: rim | 2016-01-04 14:34:04 HD Request # 2 | Download start Date-Time: 2016-01-04 14:22:08.000 | 2016-01-04 14:34:04 SC Market Stats | Starting real-time market data updates for: TICK-NYSE. ID: 2 | 2016-01-04 14:34:04 SC Market Stats | Connecting to the server ds3.sierracharts.com. Port 443 | 2016-01-04 14:34:04 Intraday data recording state for symbol TICK-NYSE is set to download pending. | 2016-01-04 14:34:04 Rithmic Trading | Starting real-time market data updates for: NQH6-CME. ID: 3 | 2016-01-04 14:34:04 Intraday data recording state for symbol NQH6-CME is set to download pending. | 2016-01-04 14:34:04 Rithmic Trading | Starting real-time market data updates for: TF FMH0016!-NYBOT. ID: 4 | 2016-01-04 14:34:04 Intraday data recording state for symbol TF FMH0016!-NYBOT is set to download pending. | 2016-01-04 14:34:04 SC Market Stats | Starting real-time market data updates for: ADR-NYSE. ID: 5 | 2016-01-04 14:34:04 Intraday data recording state for symbol ADR-NYSE is set to download pending. | 2016-01-04 14:34:04 HD Request # 2 | Using server: ds4.sierracharts.com port 10149 | 2016-01-04 14:34:05 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2016-01-04 14:34:05 Socket (3) | Connected. | 2016-01-04 14:34:05 SC Market Stats | Connected to server. | 2016-01-04 14:34:05 SC Market Stats | Sending logon request message. | 2016-01-04 14:34:05 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2016-01-04 14:34:05 Socket (4) | Connected. | 2016-01-04 14:34:06 HD Request # 2 | Sending historical data logon request message. | 2016-01-04 14:34:06 HD Request # 2 | Requesting Intraday data. Start Date-Time: 2016-01-04 14:22:08. Record interval: 0. Symbol: ESH6-CME | 2016-01-04 14:34:06 SC Market Stats | Server Name: SC Real-Time Server. | 2016-01-04 14:34:06 SC Market Stats | Server protocol version: 7. Client protocol version: 6. There is a protocol mismatch! | 2016-01-04 14:34:06 SC Market Stats | Successfully connected. | 2016-01-04 14:34:06 SC Market Stats | Restarting real-time data updates for symbol: ADR-NYSE | 2016-01-04 14:34:06 SC Market Stats | Restarting real-time data updates for symbol: TICK-NYSE | 2016-01-04 14:34:06 HD Request # 2 | Decompressing data. | 2016-01-04 14:34:06 HD Request # 2 | Receiving Intraday data for ESH6-CME starting at 2016-01-04 14:22:08 | 2016-01-04 14:34:06 HD Request # 2 | Timestamp of first Intraday data file record written: 2016-01-04 14:22:09 | 2016-01-04 14:34:06 Socket (4) | Shutdown and closed. | 2016-01-04 14:34:07 The network socket for historical data has been closed. | 2016-01-04 14:34:07 HD Request # 2 | Received 12617 records from 2016-01-04 14:22:08 to 2016-01-04 14:34:10 (12.0 minutes) and wrote 12578 records for ESH6-CME | 2016-01-04 14:34:07 Added 1 Time and Sales records to Intraday data file for ESH6-CME after download. | 2016-01-04 14:34:07 HD Request # 2 | Intraday download COMPLETE for ESH6-CME. Completion time: 3s. Unique request ID: 1 | 2016-01-04 14:34:07 Removed historical data download ID 1 | 2016-01-04 14:34:07 Real-time Intraday chart data file updates started for ESH6-CME | 2016-01-04 14:34:07 HD Request # 3 | Downloading Intraday chart data for TICK-NYSE to the file TICK-NYSE.scid. Service: statscalc | 2016-01-04 14:34:07 HD Request # 3 | Download start Date-Time: 2016-01-04 14:22:10.000 | 2016-01-04 14:34:07 HD Request # 3 | Using server: ds5.sierracharts.com port 10149 | 2016-01-04 14:34:07 Socket (0) | Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2016-01-04 14:34:08 Socket (5) | Connected. | 2016-01-04 14:34:08 HD Request # 3 | Sending historical data logon request message. | 2016-01-04 14:34:08 HD Request # 3 | Requesting Intraday data. Start Date-Time: 2016-01-04 14:22:10. Record interval: 0. Symbol: TICK-NYSE | 2016-01-04 14:34:08 HD Request # 3 | Decompressing data. | 2016-01-04 14:34:08 HD Request # 3 | Receiving Intraday data for TICK-NYSE starting at 2016-01-04 14:22:10 | 2016-01-04 14:34:08 HD Request # 3 | Timestamp of first Intraday data file record written: 2016-01-04 14:22:11 | 2016-01-04 14:34:08 Socket (5) | Shutdown and closed. | 2016-01-04 14:34:09 The network socket for historical data has been closed. | 2016-01-04 14:34:09 HD Request # 3 | Received 722 records from 2016-01-04 14:22:10 to 2016-01-04 14:34:11 (12.0 minutes) and wrote 721 records for TICK-NYSE | 2016-01-04 14:34:09 Added 7 Time and Sales records to Intraday data file for TICK-NYSE after download. | 2016-01-04 14:34:09 HD Request # 3 | Intraday download COMPLETE for TICK-NYSE. Completion time: 2s. Unique request ID: 2 | 2016-01-04 14:34:09 Removed historical data download ID 2 | 2016-01-04 14:34:09 Real-time Intraday chart data file updates started for TICK-NYSE | 2016-01-04 14:34:09 HD Request # 4 | Downloading Intraday chart data for NQH6-CME to the file NQH6-CME.scid. Service: rim | 2016-01-04 14:34:09 HD Request # 4 | Download start Date-Time: 2016-01-04 14:22:10.000 | 2016-01-04 14:34:09 HD Request # 4 | Using server: ds4.sierracharts.com port 10149 | 2016-01-04 14:34:09 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2016-01-04 14:34:09 Socket (6) | Connected. | 2016-01-04 14:34:10 HD Request # 4 | Sending historical data logon request message. | 2016-01-04 14:34:10 HD Request # 4 | Requesting Intraday data. Start Date-Time: 2016-01-04 14:22:10. Record interval: 0. Symbol: NQH6-CME | 2016-01-04 14:34:10 HD Request # 4 | Decompressing data. | 2016-01-04 14:34:10 HD Request # 4 | Receiving Intraday data for NQH6-CME starting at 2016-01-04 14:22:10 | 2016-01-04 14:34:10 HD Request # 4 | Timestamp of first Intraday data file record written: 2016-01-04 14:22:10 | 2016-01-04 14:34:10 Socket (6) | Shutdown and closed. | 2016-01-04 14:34:10 The network socket for historical data has been closed. | 2016-01-04 14:34:10 HD Request # 4 | Received 3013 records from 2016-01-04 14:22:10 to 2016-01-04 14:34:11 (12.0 minutes) and wrote 3009 records for NQH6-CME | 2016-01-04 14:34:11 Added 14 Time and Sales records to Intraday data file for NQH6-CME after download. | 2016-01-04 14:34:11 HD Request # 4 | Intraday download COMPLETE for NQH6-CME. Completion time: 2s. Unique request ID: 3 | 2016-01-04 14:34:11 Removed historical data download ID 3 | 2016-01-04 14:34:11 Real-time Intraday chart data file updates started for NQH6-CME | 2016-01-04 14:34:11 HD Request # 5 | Downloading Intraday chart data for TF FMH0016!-NYBOT to the file TF FMH0016!-NYBOT.scid. Service: rim | 2016-01-04 14:34:11 HD Request # 5 | Download start Date-Time: 2016-01-04 14:22:08.000 | 2016-01-04 14:34:12 HD Request # 5 | Using server: ds3.sierracharts.com port 10149 | 2016-01-04 14:34:12 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2016-01-04 14:34:12 Requesting market depth updates for: ESH6-CME if supported. | 2016-01-04 14:34:12 Socket (7) | Connected. | 2016-01-04 14:34:12 HD Request # 5 | Sending historical data logon request message. | 2016-01-04 14:34:12 HD Request # 5 | Requesting Intraday data. Start Date-Time: 2016-01-04 14:22:08. Record interval: 0. Symbol: TF FMH0016!-NYBOT | 2016-01-04 14:34:13 HD Request # 5 | Decompressing data. | 2016-01-04 14:34:13 HD Request # 5 | Receiving Intraday data for TF FMH0016!-NYBOT starting at 2016-01-04 14:22:08 | 2016-01-04 14:34:13 HD Request # 5 | Timestamp of first Intraday data file record written: 2016-01-04 14:22:09 | 2016-01-04 14:34:13 Socket (7) | Shutdown and closed. | 2016-01-04 14:34:13 The network socket for historical data has been closed. | 2016-01-04 14:34:13 HD Request # 5 | Received 1443 records from 2016-01-04 14:22:08 to 2016-01-04 14:34:15 (12.1 minutes) and wrote 1439 records for TF FMH0016!-NYBOT | 2016-01-04 14:34:14 HD Request # 5 | Intraday download COMPLETE for TF FMH0016!-NYBOT. Completion time: 3s. Unique request ID: 4 | 2016-01-04 14:34:14 Removed historical data download ID 4 | 2016-01-04 14:34:14 Real-time Intraday chart data file updates started for TF FMH0016!-NYBOT | 2016-01-04 14:34:14 HD Request # 6 | Downloading Intraday chart data for ADR-NYSE to the file ADR-NYSE.scid. Service: statscalc | 2016-01-04 14:34:14 HD Request # 6 | Download start Date-Time: 2016-01-04 14:22:10.000 | 2016-01-04 14:34:15 HD Request # 6 | Using server: ds5.sierracharts.com port 10149 | 2016-01-04 14:34:15 Socket (0) | Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2016-01-04 14:34:15 Socket (8) | Connected. | 2016-01-04 14:34:16 HD Request # 6 | Sending historical data logon request message. | 2016-01-04 14:34:16 HD Request # 6 | Requesting Intraday data. Start Date-Time: 2016-01-04 14:22:10. Record interval: 0. Symbol: ADR-NYSE | 2016-01-04 14:34:16 HD Request # 6 | Decompressing data. | 2016-01-04 14:34:16 HD Request # 6 | Receiving Intraday data for ADR-NYSE starting at 2016-01-04 14:22:10 | 2016-01-04 14:34:16 HD Request # 6 | Timestamp of first Intraday data file record written: 2016-01-04 14:22:11 | 2016-01-04 14:34:16 Socket (8) | Shutdown and closed. | 2016-01-04 14:34:16 The network socket for historical data has been closed. | 2016-01-04 14:34:16 HD Request # 6 | Received 730 records from 2016-01-04 14:22:10 to 2016-01-04 14:34:19 (12.2 minutes) and wrote 729 records for ADR-NYSE | 2016-01-04 14:34:18 Added 6 Time and Sales records to Intraday data file for ADR-NYSE after download. | 2016-01-04 14:34:18 HD Request # 6 | Intraday download COMPLETE for ADR-NYSE. Completion time: 4s. Unique request ID: 5 | 2016-01-04 14:34:18 Removed historical data download ID 5 | 2016-01-04 14:34:18 Real-time Intraday chart data file updates started for ADR-NYSE | 2016-01-04 14:34:18 |
| [2016-01-04 19:42:04] |
| User91363 - Posts: 13 |
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Please help me in getting historical price info for ESH6 between December 22 and January 4, 2016. I get the prices for both TF and NQ. Thanks, Gustavo
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| [2016-01-04 19:49:54] |
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It looks as though this is just going to be a simple missing data issue based upon your original description. Follow the instructions here: https://www.sierrachart.com/index.php?page=doc/doc_HistoricalIntradayData.html#RetryDownloadDataInChart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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