Support Board
Date/Time: Sat, 28 Dec 2024 07:12:56 +0000
Charts not updating
View Count: 901
| [2015-12-29 18:50:59] |
| trader1 - Posts: 128 |
|
Hi, Certain charts are not updating while most others are. One of the charts that is not updating is SPY. Can you please tell me how to correct this? This seems to be occurring since I upgraded to version 1336. Thanks. Date Time Of Last Edit: 2015-12-29 18:51:48
|
| [2015-12-29 20:22:06] |
| |
|
Restart Sierra Chart and open a chart only for SPY. Connect to the data feed with File >> Connect to Data Feed if not already connected. After this provide a copy of the Message Log by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-12-29 20:22:27
|
| [2015-12-31 21:04:50] |
| trader1 - Posts: 128 |
|
Hi, I examined this further and noticed that it is happening on all charts that are "Volume Per Bar". The data comes in if I choose "Delete and Download Data" but many bars are missing on the "volume per bar" charts if I allow time to pass and do not click on "Delete and Download Data". This began with version 1336 and all worked well prior to that upgrade. Thanks. |
| [2016-01-01 11:06:37] |
| |
|
Therefore we understand the reason for the problem. The solution is documented here: Interactive Brokers Trading Service: Historical and Real-time Stock/Equities Data Volume Differences Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-01-05 23:36:08] |
| trader1 - Posts: 128 |
|
Hi, Can you please tell me which global symbol settings apply to US stocks? Thanks. |
| [2016-01-06 01:28:21] |
| |
|
For example, the stock IBM would have the Symbol Pattern: ??? In Global Settings >> Symbol Settings. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: