Support Board
Date/Time: Fri, 27 Dec 2024 06:02:02 +0000
Hi, my son pressed a few buttons on my computer. Now SC can't connect to my IQ feed.
View Count: 741
| [2015-12-14 00:31:19] |
| User31660 - Posts: 20 |
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Here is teh log. Software version: 1326 | 2015-12-14 00:27:23 Uses New Spreadsheets | 2015-12-14 00:27:23 Usage end date: 2015-12-30 | 2015-12-14 00:27:23 Enabled for: Advanced Features. | 2015-12-14 00:27:23 Enabled for: Advanced Features 2. | 2015-12-14 00:27:23 Enabled for: Sierra Chart Historical Data Service. | 2015-12-14 00:27:23 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-12-14 00:27:23 Current selected Data/Trading service: IQFeed | 2015-12-14 00:27:23 Chart Update Interval: 500 | 2015-12-14 00:27:23 Time Zone: +00:00:00 (UTC+00) | 2015-12-14 00:27:23 2015-12-13 18:27:23 Local computer time | 2015-12-14 00:27:23 2015-12-14 00:27:23 Local computer time in UTC | 2015-12-14 00:27:23 2015-12-14 00:27:23 Local computer time in SC Time Zone | 2015-12-14 00:27:23 2015-12-14 00:27:23 Server time in UTC | 2015-12-14 00:27:23 Local computer UTC time and Server UTC time difference: 5 seconds. | 2015-12-14 00:27:23 Program path: C:\SierraChart\ | 2015-12-14 00:27:23 Data Files path: C:\SierraChart\Data\ | 2015-12-14 00:27:23 OS Version Number: 6.2 | 2015-12-14 00:27:23 Locale Information: C | 2015-12-14 00:27:23 Checking for new symbol settings for dtn | 2015-12-14 00:27:23 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-12-14 00:27:23 HTTP connection to www.sierrachart.com:80 (3) | Connected. | 2015-12-14 00:27:23 Symbol settings are up-to-date for dtn | 2015-12-14 00:27:23 IQFeed | Connecting. | 2015-12-14 00:27:28 IQFeed | Connecting to Admin port 9300 | 2015-12-14 00:27:28 Socket (4) | Connected. | 2015-12-14 00:27:28 IQFeed | Connected to Admin port. | 2015-12-14 00:27:28 AdminMessage: S,REGISTER CLIENT APP COMPLETED, | 2015-12-14 00:27:28 HTTP connection to www.sierrachart.com:80 (3) | Closed. No error. | 2015-12-14 00:27:28 HTTP connection to www.sierrachart.com:80 (3) | Shutdown and closed. | 2015-12-14 00:27:28 AdminMessage: S,STATS,,,50,0,2,3129,25,3271,,,Not Connected,5.1.3.1,448974,4075.06,0.0,,21928.15,0.04,, | 2015-12-14 00:27:29 AdminMessage: S,STATS,,,50,0,2,3130,25,3272,,,Not Connected,5.1.3.1,448974,4075.06,0.0,,21928.24,0.07,, | 2015-12-14 00:27:30 AdminMessage: S,STATS,,,50,0,2,3131,25,3273,,,Not Connected,5.1.3.1,448974,4075.06,0.0,,21928.33,0.08,, | 2015-12-14 00:27:31 AdminMessage: S,STATS,,,50,0,2,3132,25,3274,,,Not Connected,5.1.3.1,448974,4075.06,0.0,,21928.42,0.08,, | 2015-12-14 00:27:32 AdminMessage: S,STATS,,,50,0,2,3133,25,3275,,,Not Connected,5.1.3.1,448974,4075.06,0.0,,21928.51,0.09,, | 2015-12-14 00:27:33 AdminMessage: S,STATS,,,50,0,2,3134,25,3276,,,Not Connected,5.1.3.1,448974,4075.06,0.0,,21928.59,0.09,, | 2015-12-14 00:27:34 AdminMessage: S,STATS,,,50,0,2,3135,25,3277,,,Not Connected,5.1.3.1,448974,4075.06,0.0,,21928.68,0.09,, | 2015-12-14 00:27:35 AdminMessage: S,STATS,,,50,0,2,3136,25,3278,,,Not Connected,5.1.3.1,448974,4075.06,0.0,,21928.77,0.09,, | 2015-12-14 00:27:36 AdminMessage: S,STATS,,,50,0,2,3137,25,3279,,,Not Connected,5.1.3.1,448974,4075.06,0.0,,21928.86,0.09,, | 2015-12-14 00:27:37 AdminMessage: S,STATS,,,50,0,2,3138,25,3280,,,Not Connected,5.1.3.1,448974,4075.06,0.0,,21928.95,0.09,, | 2015-12-14 00:27:38 AdminMessage: S,STATS,,,50,0,2,3139,25,3281,,,Not Connected,5.1.3.1,448974,4075.06,0.0,,21929.03,0.09,, | 2015-12-14 00:27:39 AdminMessage: S,STATS,,,50,0,2,3140,25,3282,,,Not Connected,5.1.3.1,448974,4075.06,0.0,,21929.12,0.09,, | 2015-12-14 00:27:40 AdminMessage: S,STATS,,,50,0,2,3141,25,3283,,,Not Connected,5.1.3.1,448974,4075.06,0.0,,21929.21,0.09,, | 2015-12-14 00:27:41 AdminMessage: S,STATS,,,50,0,2,3142,25,3284,,,Not Connected,5.1.3.1,448974,4075.06,0.0,,21929.30,0.09,, | 2015-12-14 00:27:42 So far I have reloaded. Turned off IQ feed and turned it back on. Im not sure what changed. |
| [2015-12-14 00:36:31] |
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This is the relevant message: AdminMessage: S,STATS,,,50,0,2,3142,25,3284,,,Not Connected,5.1.3.1,448974,4075.06,0.0,,21929.30,0.09,, | 2015-12-14 00:27:42 Follow step 10 here: DTN IQ Feed Data Service: Setup Instructions If that does not resolve the problem contact IQ Feed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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