Support Board
Date/Time: Thu, 26 Dec 2024 14:18:13 +0000
Charts recalculating
View Count: 834
| [2015-12-02 15:19:37] |
| Ez - Posts: 53 |
|
Hi, Latest update has sent my charts into a tail spin of recalculation. (like 10 mins) is there something specific i need to look at in terms of chart settings aside from what was in previous help section? |
| [2015-12-02 15:28:40] |
| Ez - Posts: 53 |
|
going on 20 mins now. still semi-locked up and re-re-calculating.
|
| [2015-12-02 16:38:40] |
| Ez - Posts: 53 |
|
reverted to 1309.. all is well
|
| [2015-12-02 17:46:11] |
| |
|
Provide us the Chartbook you are using where this is occurring, so we can determine the problem. Here are instructions to attach it: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile It can be privately attached. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-12-04 04:20:29] |
| Ez - Posts: 53 |
|
Just to follow up, I found that the chartbook worked fine with 1329 and lower and had issues with constantly re-downloading/recalculating with 1331 and above. I'm using Sierra Data Feed with NTbroker/CQG. The behavior only became an issue once i connected to brokerage. However, I loaded an older backup of same chartbook, essentially identical settings, and it's working without issues in all latest releases. So perhaps something was corrupt with chartbook. Anyhow, everything working well now. Thx. |
| [2015-12-04 04:25:41] |
| |
|
OK, still most likely there is some underlying issue we should isolate and resolve. So do let us know if it happens again.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: