Support Board
Date/Time: Thu, 26 Dec 2024 06:57:24 +0000
Tool Configuration feature
View Count: 860
| [2015-12-01 16:30:39] |
| User842703 - Posts: 55 |
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Just tried to use the TC button on a horizontal line but got a pop-up message saying your package does not support this function. is this correct? I don't use any of the advanced features and don't currently need historical data so its a bit extreme upgrading just to be able to change the appearance of lines.
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| [2015-12-01 16:57:33] |
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To use the Tool Configuration buttons on the ControlBar and to have Multiple Tool configurations requires Sierra Chart package 3 or higher. On Sierra Chart package 1, you can still customize Chart Drawings through the Chart Drawing Properties dialog: http://www.sierrachart.com/index.php?page=doc/doc_Tools.html#ChartDrawingProperties Sierra Chart Support Date Time Of Last Edit: 2015-12-01 17:05:06
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| [2015-12-01 20:30:49] |
| User842703 - Posts: 55 |
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Ok I'll see how that goes but there may be other functions that are not in Package 1 that I don't yet know about and can't do without. I recall seeing a table/matrix a month or so ago that set out in detail all the features of each package, but cant find it now. Do you have it archived somewhere on the website?
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| [2015-12-01 21:28:48] |
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What we could do is if there is something you really need, and package 3 is out of your price range we could for the next 4 months set your service package to 3 without an additional cost. Also, service package 1 has been discontinued for new users. This is not relevant in your case. We are only mentioning it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-12-01 22:06:49] |
| User842703 - Posts: 55 |
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Thanks for the suggestion. To be honest as I am only using this for an FXCM account and don't require any of the spreadsheet function or advanced indicators I would rather keep things as simple as possible (less moving parts to worry about). Having said that, if you could set it to package 3 for the next 4 months to enable the TC buttons and potentially any other features not in package 1, I can then decide going forward if these are must haves when renewing.
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