Support Board
Date/Time: Thu, 26 Dec 2024 05:54:43 +0000
Trade closed early, then re-entry attempt cancelled
View Count: 806
| [2015-11-30 19:20:09] |
| User91630 - Posts: 25 |
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Hi, I was hoping maybe there was some data recorded on my trades/account today, as some very peculiar things happened today that I have never seen before. During my first trade, I manually adjusted my profit target to 20 points. Not long after entry(within 10 minutes) my trade was closed out for no obvious reason. No stop or limit orders were hit to cause a close of the trade. So I was hoping there was some sort of documentation as to how trades are closed or opened, and from what source. Like if a broker closed the order, or if my computer/data feed glitch caused it. So after the trade was closed, I tried entering again through the usual measures using the DOM. I had my order placed on the chart, and before it was filled, the order was cancelled and disappeared from my screen. This was the second clue that something was not right today. I am contacting my broker/data feed provider right now, but if there is anything you can do to help it is appreciated. |
| [2015-11-30 19:24:18] |
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Yes, there is a detailed Trade Activity Log in Sierra Chart which will indicate the reason this happened. Here are instructions: https://www.sierrachart.com/index.php?page=doc/doc_TradeActivityLog.php#ViewingHistoricalTA If you have a question about any of the information you see, just let us know and provide us the specific lines in the Trade Activity Log that you have a question about. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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