Support Board
Date/Time: Thu, 26 Dec 2024 05:24:04 +0000
Can't connect to Transact Price Server
View Count: 883
| [2015-11-29 17:27:01] |
| mdressel - Posts: 12 |
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When I try to open my Sierra Charts I keep getting message "can't connect to Transact price server"
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| [2015-11-29 19:58:12] |
| abrown8703 - Posts: 64 |
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Same issue here.
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| [2015-11-29 21:16:29] |
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Refer to this section here for help with this: http://www.sierrachart.com/index.php?page=doc/TransAct.php#ConnectivityRelatedError Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-11-29 22:08:27] |
| abrown8703 - Posts: 64 |
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SC Engineering, None of the options you referenced proved successful. I have two separate installations of Sierra Chart(two separate PCs) and neither can connect. This is an issue seemingly with your servers. |
| [2015-11-29 22:26:29] |
| mdressel - Posts: 12 |
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None of those options work for me either
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| [2015-11-29 22:38:25] |
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What exactly did the documentation tell you? Hint: Step 5 says contact TransAct Support. The documentation is very clear and is meant to help you. There is no need to be contacting us further about this. Why do you think it is an issue with our servers? Since you are using TransAct you are connecting to TransAct servers. All market data and trading functionality is provided by TransAct. None of it comes from Sierra Chart other than historical daily data and the market statistics data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-11-29 22:39:12
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| [2015-11-29 22:55:09] |
| mdressel - Posts: 12 |
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It's now working. Must have been Transact. Thanks
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| [2015-11-29 22:56:40] |
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Yes of course.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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