Support Board
Date/Time: Thu, 26 Dec 2024 03:27:49 +0000
suspend sierra chart data
View Count: 851
| [2015-11-26 06:58:27] |
| User844406 - Posts: 18 |
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Hello, I want to suspend receiving data from Sierra Chart(Sierra Chart Real-Time and Historical Exchange Data Feed) for December 2015. My account balance is lower than the monthly billed features. My question is. Do I need to Enable/Disable Account Features? Or I can leave it without change and receiving data will be activated again when my account balance can cover full monthly billed features? Or my data will be automatically activated when my account balance is sufficient? (I meant for example in the middle of December?) Thank you, Daniel |
| [2015-11-26 09:16:53] |
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Your account currently shows this: Your Additional Service Balance of 33.50 USD is too low to cover next months fee of 38.25 USD for the monthly billed features for your Sierra Chart account.
So at the beginning of December, the Sierra Chart Exchange Data Feed will be deactivated. Although you can deactivate the exchange and the real-time data connections from this page at this time: https://www.sierrachart.com/usercp.php?page=MarketDataFeedFeatures It will still remain active until the end of the month. You can then activate it any time in December or whenever you want. Here is more information: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#AutomaticManualDeactivation Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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