Support Board
Date/Time: Wed, 25 Dec 2024 16:52:20 +0000
no streaming realtime data - sierra chart feed down?
View Count: 807
| [2015-11-18 14:32:14] |
| Cavalry3162 - Posts: 523 |
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hello support, i dont receive any streaming data. do you have an issue with the feed? |
| [2015-11-18 15:22:17] |
| Cavalry3162 - Posts: 523 |
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still no cme data.. market stats seem to work though |
| [2015-11-18 16:16:50] |
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Provide a copy of the Message Log by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#MessageLog Sierra Chart Support |
| [2015-11-18 16:21:42] |
| Cavalry3162 - Posts: 523 |
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there you go.. no error or timeout whatsoever, just no streaming real time data for (at least) CME |
 2015-11-18_message_log.txt - Attached On 2015-11-18 16:21:38 UTC - Size: 57.18 KB - 388 views |
| [2015-11-18 16:37:43] |
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We apologize for the delay. This has to do with changes made to exchange authorizations which affected the prerelease. Update to the latest version with Help >> Download Prerelease.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-11-18 16:45:07] |
| Cavalry3162 - Posts: 523 |
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this did the trick, thank you. |
| [2015-11-18 17:07:35] |
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We apologize for this issue and the delay. We recognize this was not handled by us in the best way. We should have put out an update notice or ensure that the prior 2 prereleases did not experience this problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-11-18 17:10:19] |
| Cavalry3162 - Posts: 523 |
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Hi Support, yeah, i thaught the same thing. If you could do that in the future, it would prevent some trouble and it would be highly appreciated. with that being said, it is really great to have you guys bringing out fixes so quickly. thanks, Andreas |
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