Support Board
Date/Time: Wed, 25 Dec 2024 17:36:20 +0000
impossible to connect to sierrachart to download compiler, to update and others
View Count: 805
| [2015-11-17 09:15:44] |
| TheFibber - Posts: 83 |
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i paste the log about what i can't do...another thing: when i try to connect to the support board from the software it reply i have not the permission... There was an error starting the Advanced Custom Studies editor. C:\SierraChart\npp\notepad++.exe "C:\SierraChart\ACS_Source\studies.cpp". Windows error code 5: Accesso negato. | 2015-11-17 04:10:36 * A request for the C++ compiler installer has been made been made. You can continue to work during the download. | 2015-11-17 04:10:44 * HTTP connection to www.sierrachart.com:80 (0) | Error on address resolution. Windows error code 11001: Host sconosciuto. | 2015-11-17 04:10:44 Failed to download CPP compiler due to an error. Request ID: 2. | 2015-11-17 04:10:44 * A request for the latest software update has been made. | 2015-11-17 04:10:51 * The update is being downloaded in the background. When it is complete, you will be prompted. | 2015-11-17 04:10:51 * HTTP connection to www.sierrachart.com:80 (0) | Error on address resolution. Windows error code 11001: Host sconosciuto. | 2015-11-17 04:10:51 Failed to download software update due to an error. Request ID: 2. | 2015-11-17 04:10:51 * |
| [2015-11-17 09:18:56] |
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There is a problem with Internet name resolution on your system. Restart your computer. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-11-18 08:41:07] |
| TheFibber - Posts: 83 |
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it is the same as before... A request for the latest software update has been made. | 2015-11-18 03:39:29 * The update is being downloaded in the background. When it is complete, you will be prompted. | 2015-11-18 03:39:29 * HTTP connection to www.sierrachart.com:80 (0) | Error on address resolution. Windows error code 11001: Host sconosciuto. | 2015-11-18 03:39:29 Failed to download software update due to an error. Request ID: 5. | 2015-11-18 03:39:29 * |
| [2015-11-18 08:55:46] |
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We cannot control this. This is an issue on your side. We recommend trying another computer. Please run an Internet search for "Windows error code 11001" for help with this issue. This is a standard network related error. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-11-19 09:14:33] |
| TheFibber - Posts: 83 |
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to share my solution: i had to reinstall to a completely NEW directory sierrachart...
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| [2015-11-19 09:29:52] |
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Yes, sometimes that is a solution. This is an indication you are running a firewall program like Norton or McAfee. Or something like that. Usually the error encountered is different than what you got but apparently it was even blocking DNS resolution. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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