Support Board
Date/Time: Wed, 25 Dec 2024 15:38:06 +0000
Can´t connect to ttnet
View Count: 851
| [2015-11-16 13:50:54] |
| Luke - Posts: 142 |
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I am not able to connect to Amp/ttnet today. I thought it has something to do with having only 1 day usage left, so I tried the emergency account activation. Still can´t connect. The connection works fine though on my second PC with the SierraChart credentials given to me from Amp.
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| [2015-11-16 14:04:27] |
| Luke - Posts: 142 |
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Ok, I just tried connecting through a different internet provider, now it works. Strangely there are no problems connecting to the internet with the provider I normally use, websites open, speedtest shows normal speed, but SC/ttnet won´t connect
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| [2015-11-16 17:26:06] |
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At the time you have the problem we need to see the Message Log. Here are instructions to provide it: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-11-17 13:41:23] |
| Luke - Posts: 142 |
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No connection problems today. If it occurs again I´ll send you the Message Log.
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