Support Board
Date/Time: Wed, 25 Dec 2024 14:34:04 +0000
Cannot re-sign CME agreement
View Count: 897
| [2015-11-13 14:34:10] |
| jbetlach - Posts: 30 |
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Barchart returning this error: "this user activation is not recognized; it may have expired. Please contact your vendor to re-subscribe your username and then try again." Can you please look into it? Thank you. |
| [2015-11-13 15:18:31] |
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Does this happen when you submit the agreement? If this is the case, then we need to contact Barchart about your account. Or does this happen when you go to the Agreement page? If this is the case, then please use the Agreement link at the top of this page: https://www.sierrachart.com/usercp.php?page=SC_RealTime_DataFeed_SetExchanges Sierra Chart Support |
| [2015-11-13 15:21:40] |
| jbetlach - Posts: 30 |
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It happens when I submit the agreement being already on the Barchart page...
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| [2015-11-13 16:27:32] |
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We have contacted Barchart about your account. They said they have fixed the issue and asked us to have you re-sign the agreement.
Sierra Chart Support Date Time Of Last Edit: 2015-11-13 16:28:54
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| [2015-11-13 16:30:33] |
| jbetlach - Posts: 30 |
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I've re-signed the agreement and it worked this time. Thank you for prompt fix.
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