Support Board
Date/Time: Wed, 25 Dec 2024 06:56:48 +0000
download current version
View Count: 1209
| [2015-11-11 18:21:57] |
| user14348 - Posts: 5 |
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hello, i can't download the current version Software version: 1296 | 2015-11-11 19:08:11 Uses New Spreadsheets | 2015-11-11 19:08:11 Usage end date: 2016-06-11 | 2015-11-11 19:08:11 Enabled for: Advanced Features. | 2015-11-11 19:08:11 Enabled for: Advanced Features 2. | 2015-11-11 19:08:11 Enabled for: Sierra Chart Historical Data Service. | 2015-11-11 19:08:11 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-11-11 19:08:11 Current selected Data/Trading service: TransAct Trading | 2015-11-11 19:08:11 Chart Update Interval: 500 | 2015-11-11 19:08:11 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2015-11-11 19:08:11 2015-11-11 19:08:11 Local computer time | 2015-11-11 19:08:11 2015-11-11 18:08:11 Local computer time in UTC | 2015-11-11 19:08:11 2015-11-11 19:08:11 Local computer time in SC Time Zone | 2015-11-11 19:08:11 2015-11-11 18:08:11 Server time in UTC | 2015-11-11 19:08:11 Local computer UTC time and Server UTC time difference: 10 seconds. | 2015-11-11 19:08:11 Program path: C:\SierraChart\ | 2015-11-11 19:08:11 Data Files path: C:\SierraChart\Data\ | 2015-11-11 19:08:11 OS Version Number: 6.2 | 2015-11-11 19:08:11 Locale Information: C | 2015-11-11 19:08:11 Checking for new symbol settings for ta | 2015-11-11 19:08:11 Symbol settings are up-to-date for ta | 2015-11-11 19:08:12 TransAct Trading | Starting server: C:\SierraChart\Transact\TransactToSierraBridge.exe | 2015-11-11 19:08:16 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2015-11-11 19:08:18 Socket (4) | Connected. | 2015-11-11 19:08:18 TransAct Trading | Connected to server. | 2015-11-11 19:08:18 TransAct Trading | Sending logon request message. | 2015-11-11 19:08:18 TransAct Trading | Server Name: Transact Futures/TransactToSierraBridge/1.3.5.0. | 2015-11-11 19:08:22 TransAct Trading | Server protocol version: 4. Client protocol version: 7. There is a protocol mismatch! | 2015-11-11 19:08:22 TransAct Trading | Successfully connected. Operation Successful. | 2015-11-11 19:08:22 File >> Disconnect selected. | 2015-11-11 19:08:26 Socket (4) | Shutdown and closed. | 2015-11-11 19:08:26 TransAct Trading | Disconnected from the server. | 2015-11-11 19:08:26 A request for the latest software update has been made. | 2015-11-11 19:08:57 * The update is being downloaded in the background. When it is complete, you will be prompted. | 2015-11-11 19:08:57 * Download for software update has been redirected. Request ID: 1 -> 2 | 2015-11-11 19:08:57 Failed to open the file: C:\SierraChart\SierraChartSetup.exe. Error: Windows error code 32: Le processus ne peut pas accéder au fichier car ce fichier est utilisé par un autre processus. | 2015-11-11 19:09:07 * The above has been sent to support. | 2015-11-11 19:11:32 * Sending of the message log was completed. Please read the response that was received. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm | 2015-11-11 19:11:33 |
| [2015-11-11 19:11:08] |
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This is the relevant message and can mean two different things: Failed to open the file: C:\SierraChart\SierraChartSetup.exe. Error: Windows error code 32: Le processus ne peut pas accéder au fichier car ce fichier est utilisé par un autre processus. | 2015-11-11 19:09:07 * It could mean that C:\SierraChart\SierraChartSetup.exe is running on your system. Check the Windows Task Manager to see if this is the case and exit from the program if it is. It could also be caused by anti-virus software which is accessing the file. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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