Support Board
Date/Time: Wed, 25 Dec 2024 14:16:26 +0000
Regular http(s) connect/disconnect
View Count: 897
| [2015-11-09 14:48:50] |
| User26860 - Posts: 14 |
|
Hi, I have observed constant http(s) connect/disconnect in the Message Log, which I don't understand, 1. Why SC needs to connect to www.sierrachart.com; 2. How do I disable such connection. Below is sample log: Current selected Data/Trading service: SC Exchange Data | 2015-11-09 08:10:42 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-11-09 08:10:45 HTTPS connection to www.sierrachart.com:443 (8) | Connected. | 2015-11-09 08:10:45 HTTPS connection to www.sierrachart.com:443 (8) | Starting TLS 1.2 connection. | 2015-11-09 08:10:45 HTTPS connection to www.sierrachart.com:443 (8) | SSL connection established. | 2015-11-09 08:10:45 HTTPS connection to www.sierrachart.com:443 (8) | SSL connection closed by remote side. | 2015-11-09 08:10:51 HTTPS connection to www.sierrachart.com:443 (8) | SSL object has been freed. SSL state is now disconnected. | 2015-11-09 08:10:51 HTTPS connection to www.sierrachart.com:443 (8) | Shutdown and closed. | 2015-11-09 08:10:51 |
| [2015-11-09 14:49:41] |
| User26860 - Posts: 14 |
|
Similar log for http connection issue: HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-11-09 07:24:36 HTTP connection to www.sierrachart.com:80 (266) | Connected. | 2015-11-09 07:24:36 HTTP connection to www.sierrachart.com:80 (266) | Closed. No error. | 2015-11-09 07:24:41 HTTP connection to www.sierrachart.com:80 (266) | Shutdown and closed. | 2015-11-09 07:24:41 |
| [2015-11-09 17:50:20] |
| |
|
Update Sierra Chart to the current version by following the instructions here: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate This issue has been solved. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-11-09 19:14:46] |
| User26860 - Posts: 14 |
|
I have updated to the latest version (with new spreadsheet) 1323, still seeing the same errors in the message log. With this being the case, is there anyway to turn off/disable http(s) connections. I'd also like to know what feature within SC requires such connections, and I probably want to turn that off. Thanks, |
| [2015-11-10 05:05:59] |
| |
|
Those are not errors. They are informational. You definitely should not be seeing them continuously but Sierra Chart does periodically check for the account status and Symbol Settings. There is no way to disable these secure HTTP Sierra Chart Web server connections because Sierra Chart cannot function properly without them. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-11-10 05:07:32
|
| [2015-11-12 01:37:37] |
| User26860 - Posts: 14 |
|
I see, in that case is there anyway to disable those constant connecting/disconnecting logs? They are not critical, but they do make my debugging harder. Thanks! |
| [2015-11-12 01:41:24] |
| |
|
This should not be happening. Are you using the HTTP request functionality in ACSIL? Could you post a copy of the complete Message Log so we have a better understanding of why this is happening. Here are instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog You can also use the "Send for Analysis" button. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-11-12 01:48:06] |
| User26860 - Posts: 14 |
|
Here is the log section in question: ########## My log ######### HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-11-11 13:38:51 HTTP connection to www.sierrachart.com:80 (1609) | Connected. | 2015-11-11 13:38:51 HTTP connection to www.sierrachart.com:80 (1609) | Closed. No error. | 2015-11-11 13:38:56 HTTP connection to www.sierrachart.com:80 (1609) | Shutdown and closed. | 2015-11-11 13:38:56 ########## My log ######### These blocks of logs almost happen every time on a new bar update. |
| [2015-11-12 03:40:32] |
| |
|
This is not helpful. We must see the entire Message Log.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-11-12 03:40:51
|
| [2015-11-13 01:25:17] |
| User26860 - Posts: 14 |
|
I found out it's the email alert that triggers the http coonects. Cheers! |
| [2015-11-13 02:03:12] |
| |
|
OK, we will exclude HTTP related messages for email alerts. We knew it was something else.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: