Support Board
Date/Time: Tue, 24 Dec 2024 17:16:21 +0000
CONNECTION ISSUES - DATA FEED
View Count: 784
| [2015-10-29 04:57:03] |
| User168372 - Posts: 2 |
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I will be sending a message log to you, thanks
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| [2015-10-29 05:11:13] |
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OK let us know when that is done so we can look for it.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-10-29 07:15:33] |
| User168372 - Posts: 2 |
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MESSAGE LOG: Software version: 1316 | 2015-10-29 17:13:48 Uses New Spreadsheets | 2015-10-29 17:13:48 Usage end date: 2015-11-13 | 2015-10-29 17:13:48 Enabled for: Advanced Features. | 2015-10-29 17:13:48 Enabled for: Advanced Features 2. | 2015-10-29 17:13:48 Enabled for: Sierra Chart Historical Data Service. | 2015-10-29 17:13:48 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-10-29 17:13:48 Current selected Data/Trading service: Rithmic Trading | 2015-10-29 17:13:48 Chart Update Interval: 500 | 2015-10-29 17:13:48 Time Zone: +10:00:00 (AEST+10) | 2015-10-29 17:13:48 2015-10-29 17:13:48 Local computer time | 2015-10-29 17:13:48 2015-10-29 07:13:48 Local computer time in UTC | 2015-10-29 17:13:48 2015-10-29 17:13:48 Local computer time in SC Time Zone | 2015-10-29 17:13:48 2015-10-29 07:13:48 Server time in UTC | 2015-10-29 17:13:48 Local computer UTC time and Server UTC time difference: 24 seconds. | 2015-10-29 17:13:48 Program path: C:\SierraChart\ | 2015-10-29 17:13:48 Data Files path: C:\SierraChart\Data\ | 2015-10-29 17:13:48 OS Version Number: 6.2 | 2015-10-29 17:13:48 Locale Information: C | 2015-10-29 17:13:48 Checking for new symbol settings for rim | 2015-10-29 17:13:48 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-10-29 17:13:48 HTTP connection to www.sierrachart.com:80 (3) | Connected. | 2015-10-29 17:13:48 HTTP connection to www.sierrachart.com:80 (3) | Error sending data. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2015-10-29 17:13:49 * HTTP connection to www.sierrachart.com:80 (3) | Delayed close. | 2015-10-29 17:13:49 Requesting symbol settings for rim. Overwrite = on. | 2015-10-29 17:13:49 HTTP connection to www.sierrachart.com:80 (3) | Closed. No error. | 2015-10-29 17:13:49 HTTP connection to www.sierrachart.com:80 (3) | Shutdown and closed. | 2015-10-29 17:13:49 HTTP connection to www.sierrachart.com:80 (0) | Ignoring delayed close due to socket state. | 2015-10-29 17:13:49 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-10-29 17:13:49 HTTP connection to www.sierrachart.com:80 (4) | Connected. | 2015-10-29 17:13:49 Symbol settings received. | 2015-10-29 17:13:51 Processed received symbol settings | 2015-10-29 17:13:51 HTTP connection to www.sierrachart.com:80 (4) | Shutdown and closed. | 2015-10-29 17:13:51 Rithmic Trading | Port for executable: 53502 | 2015-10-29 17:13:53 Listening socket (920), port 53502 | Closed. | 2015-10-29 17:13:53 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2015-10-29 17:13:53 Rithmic Trading | Connecting to the server 127.0.0.1. Port 53502 | 2015-10-29 17:13:55 Socket (5) | Connected. | 2015-10-29 17:13:55 Rithmic Trading | Connected to server. | 2015-10-29 17:13:55 Rithmic Trading | Sending logon request message. | 2015-10-29 17:13:55 Rithmic Trading | Starting the connection process to data and trading service. | 2015-10-29 17:13:55 Rithmic Trading | Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2015-10-29 17:13:55 Rithmic Trading | Connecting to Rithmic 01 US server. | 2015-10-29 17:13:55 Rithmic Trading | Server Alert: Market Data Connection Opened | 2015-10-29 17:13:58 Rithmic Trading | Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2015-10-29 17:13:58 Rithmic Trading | Server Name: DTC Bridge. | 2015-10-29 17:13:58 Rithmic Trading | Server protocol version: 7. Client protocol version: 7 | 2015-10-29 17:13:58 Rithmic Trading | Logon error from server | 2015-10-29 17:13:58 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-10-29 17:13:58 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-10-29 17:13:58 Socket (5) | Shutdown and closed. | 2015-10-29 17:13:58 Rithmic Trading | Disconnected from the server. | 2015-10-29 17:13:58 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-10-29 17:13:58 Rithmic Trading | Bridge process is still running. | 2015-10-29 17:14:00 |
| [2015-10-29 07:32:23] |
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This is the relevant message: Rithmic Trading | Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2015-10-29 17:13:58 Refer to step 17 here: Rithmic Trading Platform Service: Setup Instructions You might also want to refer to our Permission Denied Policy on that page as well. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-10-29 07:36:36] |
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Also, follow the instructions here to perform a Full Reset of the Symbol Settings: https://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php#FullResetSymbolSettingsSteps From what we can tell from the log there was a possible problem receiving them. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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