Support Board
Date/Time: Tue, 24 Dec 2024 13:07:42 +0000
Data missing
View Count: 726
| [2015-10-22 20:18:47] |
| User417540 - Posts: 13 |
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Hi . A few hours of data is missing from chart (CQG feed)? thanks
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 F.US.APZ15 [C] 1 Min #2 2015-10-23 07_17_11.453.png / V - Attached On 2015-10-22 20:18:25 UTC - Size: 31.67 KB - 316 views |
| [2015-10-22 23:16:49] |
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We have had reliability problems with the CQG data feed causing missing data. We will have this problem solved before the end of the day. We will follow up in this thread when this is done. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-10-23 05:36:53] |
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This is now solved. Re-download the data in the chart by right clicking before the missing bars and selecting Delete and Download Data. If there is still is missing data, let us know at what time. But it probably is missing on the CQG system itself. We also implemented some changes, to prevent this ongoing problem. The CQG data feed is not entirely reliable at this time still. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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