Support Board
Date/Time: Tue, 24 Dec 2024 02:33:05 +0000
ES Chartbook freezes sierra chart software
View Count: 1118
| [2015-10-19 08:03:38] |
| User294121 - Posts: 7 |
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Hi, Anytime I open ES chartbook the software freezes. I thought the file is corrupted so I opened CL Chartbook and tried changing the symbol from the Chart settings by selecting the ES symbol, soon as I do the software freezes. All other symbols seem to be working normal. Thanks |
| [2015-10-19 09:17:47] |
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We want you to delete the ES Intraday chart data file. Here are instructions: https://www.sierrachart.com/index.php?page=doc/doc_ChartDataFiles.html#DeletingChartDataFile This is not likely to make any difference but also update to the latest prerelease of Sierra Chart by following these instructions here: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate If there still is a problem, then refer to help topic 30: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-10-19 17:10:29] |
| User294121 - Posts: 7 |
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Hi, I tried all recommended. Still same issue once ES is chosen to be loaded. I had the same issue with ZN and other rate symbols so I stopped loading them. Now the rates work and ES does not. I deleted the original Chart Book. Opened a new Chart book and duplicated NQ file to the new chart book, then I select the ES symbol from the Chart Settings window. Soon as I click the apply button sierra chart freezes and on the computer task manager it shows CPU usage going to 100% and shows Sierra Chart "not responding". |
| [2015-10-19 17:31:11] |
| User294121 - Posts: 7 |
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Also when I download the current version 1309 from software everything works just the way it used to however when I open the software it shows the 1307 version.
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| [2015-10-19 18:16:58] |
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We will be calling you to look into this problem with remote assistance.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-10-19 18:41:00] |
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For the record, the problem was that your hard drive was giving this error: Data error (cyclic redundancy check). For reasons which we do not know which would be operating system related, this was what was causing the high CPU usage. Go to this webpage for information to solve this problem: http://www.wikihow.com/Fix-a-Cyclic-Redundancy-Check-Error Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-10-19 19:29:56
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| [2015-10-19 22:01:07] |
| User294121 - Posts: 7 |
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The ES issue got fixed by following the steps within the link you sent. Thanks Very Much!!! |
| [2015-10-19 23:43:43] |
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This is good to know.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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