Support Board
Date/Time: Tue, 24 Dec 2024 02:05:27 +0000
I did all the steps in the Help topic 38, still not work.
View Count: 810
| [2015-10-16 15:29:13] |
| User513680 - Posts: 2 |
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Hello, I have been receving this notice in the message log:“Notice: Your computer's clock is off by 3594 seconds. For help with this Date-Time issue, press the Send for Analysis button. | 2015-10-16 11:10:12 * I did all the steps in the Help topic 38 and I keep receiving it. What shall I do? My computer's time zone is (UTC) Dublin, Lisbon, London but in Sierra Chart I use the Chicago time Zone for CME charts like ES and New york time zone for Nasdaq charts. |
| [2015-10-16 18:08:29] |
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Did you make sure to actually set the time zone on your computer as well as the time? The time zone on your computer is not set correctly. Provide a copy of the Message Log by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-10-16 18:09:21
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| [2015-10-16 20:45:56] |
| User513680 - Posts: 2 |
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Software version: 1300 | 2015-10-16 05:10:11 Uses New Spreadsheets | 2015-10-16 05:10:11 Enabled for: Advanced Features. | 2015-10-16 05:10:11 Enabled for: Sierra Chart Historical Data Service. | 2015-10-16 05:10:11 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-10-16 05:10:11 Current selected Data/Trading service: Rithmic Trading | 2015-10-16 05:10:11 Chart Update Interval: 500 | 2015-10-16 05:10:11 Data/Trade Service Settings automatically set. | 2015-10-16 05:10:11 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2015-10-16 05:10:11 2015-10-16 10:10:11 Local computer time | 2015-10-16 05:10:11 2015-10-16 10:10:11 Local computer time in UTC | 2015-10-16 05:10:11 2015-10-16 05:10:11 Local computer time in SC Time Zone | 2015-10-16 05:10:11 2015-10-16 10:10:11 Server time in UTC | 2015-10-16 05:10:11 Local computer UTC time and Server UTC time difference: 3594 seconds. | 2015-10-16 05:10:11 Notice: Your computer's clock is off by 3594 seconds. For help with this Date-Time issue, press the Send for Analysis button. | 2015-10-16 05:10:11 Program path: C:\SierraChart\ | 2015-10-16 05:10:11 Data Files path: C:\SierraChart\Data\ | 2015-10-16 05:10:11 OS Version Number: 6.2 | 2015-10-16 05:10:11 Locale Information: C | 2015-10-16 05:10:11 Date Time Of Last Edit: 2015-10-16 21:43:54
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| [2015-10-16 21:47:18] |
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We see what the problem is. London time is different than UTC time. London is one hour ahead now. You need to set the time zone in Windows to UTC Dublin. And not UTC. So check the time zone again and if it is set correctly, then there is a problem with the daylight savings time rules on your computer. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-10-16 21:47:49
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