Support Board
Date/Time: Mon, 23 Dec 2024 23:55:52 +0000
trade activity log empty
View Count: 1099
| [2015-10-14 11:44:36] |
| User63439 - Posts: 83 |
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title says it all. no more data in the tal since today |
| [2015-10-14 17:05:14] |
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Follow through the instructions here to make sure the controls at the top of the Trade Activity Log are set correctly: https://www.sierrachart.com/index.php?page=doc/doc_TradeActivityLog.php#ViewingHistoricalTA Make sure the Activity Type control at the top left is set to "All Activity". Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-10-14 17:29:44] |
| User63439 - Posts: 83 |
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nothing changed in settings, all gone
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| [2015-10-14 17:46:13] |
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What settings do you have at the top of the Trade Activity Log? You can privately attach a screenshot of it here by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-10-14 17:53:29] |
| User63439 - Posts: 83 |
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see picture nothing changed in the settings since yesterday Date Time Of Last Edit: 2015-10-14 17:54:58
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Private File |
| [2015-10-14 18:27:43] |
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Select the Trade Activity tab. As you enter orders from Sierra Chart, you will see the order activity and also the fills when you see a fill. This assumes that Trade >>Trade Simulation Mode On is unchecked since the Order Activity Source is set to "non-simulated" Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-10-14 18:28:50
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| [2015-10-14 21:52:04] |
| User63439 - Posts: 83 |
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This assumes that Trade >>Trade Simulation Mode On is unchecked
yes unchecked AGAIN NO SETTINGS CHANGED |
| [2015-10-14 22:08:39] |
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So you are saying the Trade Activity tab is blank? And we are referring to the tab titled "Trade Activity". Submit an order away from the current price of the market that will not fill. And make sure that order is submitted from Sierra Chart and not an external program. You definitely should be seeing Trade activity lines in the log for it. Based on the settings we see there will not be a problem with this. Also try selecting the particular symbol you are trading and trade account from those lists at the top of the Trade Activity Log rather than using the "All*" settings. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-10-14 22:20:04
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| [2015-10-15 03:16:00] |
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It helps to be more descriptive about the problem. We think we may have misunderstood. If the data that was previously in the Trade Activity Log is no longer present, then the first thing to check is the controls at the top of the Trade Activity Log. Otherwise, possibly the data file became damaged in some way. If you look in the folder that Sierra Chart is installed to do you see a Trade Activity Log file with the extension "corrupt"? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-10-15 07:07:30] |
| User63439 - Posts: 83 |
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Submit an order away from the current price of the market that will not fill. And make sure that order is submitted from Sierra Chart and not an external program.
You definitely should be seeing Trade activity lines in the log for it. Based on the settings we see there will not be a problem with this. yes i can see yesterdays trades. anything before yesterday is gone. Also try selecting the particular symbol you are trading and trade account from those lists at the top of the Trade Activity Log rather than using the "All*" settings.
all symbols traded before yesterday are gone. only the november crude contract is visible (traded yesterday) If the data that was previously in the Trade Activity Log is no longer present, then the first thing to check is the controls at the top of the Trade Activity Log.
nothing was changed Otherwise, possibly the data file became damaged in some way. If you look in the folder that Sierra Chart is installed to do you see a Trade Activity Log file with the extension "corrupt"?
yes, i found that file with the ending corrupt |
 corrupt_file.png / V - Attached On 2015-10-15 07:07:21 UTC - Size: 6.62 KB - 251 views |
| [2015-10-15 07:40:18] |
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Yes, the file became corrupted. This is why the Trade Activity history disappeared. If you have a backup of the TradeActivityLog.dat file, you can exit from Sierra Chart and restore that backup. We are adding now automatic backups of the Trade Activity Log file which will be saved in the /Backups subfolder. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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