Support Board
Date/Time: Mon, 23 Dec 2024 20:33:02 +0000
ICEUS and ICEEU data not updating
View Count: 753
| [2015-10-11 23:24:39] |
| i960 - Posts: 360 |
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Market depth is fine but actual tick data is not coming through. Verified on both DX (ICEUS) and CB/COIL (ICEEU).
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| [2015-10-11 23:34:39] |
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We are checking on this. Looks like a Barchart problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-10-11 23:39:27] |
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Barchart operations has been notified of this and told that it is a priority. We expect them to be acting on that within the next 15 minutes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-10-11 23:49:45] |
| i960 - Posts: 360 |
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Tick data is back for both of these. Do they do the data backfilling or does Sierra? Seems like Barchart's problem to handle that.
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| [2015-10-11 23:59:41] |
| i960 - Posts: 360 |
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Might have spoke too soon.. will give it a bit before checking back.
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| [2015-10-12 00:10:00] |
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We can patch the missing data, but we will need to schedule that a little later on in the evening.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-10-12 20:46:37] |
| i960 - Posts: 360 |
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Can we get this data patched during the ICEUS/ICEEU downtime period? (1800-2000ET)
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| [2015-10-12 21:13:14] |
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The missing data was already patched before the morning. Re-download the data now. Let us know if you see anything missing and the symbols. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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