Home >> Support Board

Support Board

Date/Time: Wed, 25 Dec 2024 16:07:12 +0000

How to Post a Message for Support

Customize Toolbar - Issue

View Count: 1374

[2015-10-10 20:20:39] #1 [Go To First Post]
Marek F - Posts: 244
In the version 1307 do not work any settings in the Properties (Button caption, Button description, Color, Set Image) for the Custom Drawings Tool and Custom Text Drawing.

[2015-10-10 22:18:14] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We have to check on this but this would be by design and will not change for the time being. Please do not ask us further about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-10-10 22:18:24

[2015-10-10 23:11:04] #3 [Go To First Post]
Marek F - Posts: 244
Ok. Only one note: In the version 1299 all settings in the Properties for the Custom Drawings Tool worked properly. Today, when i updated to v. 1307 then all my settings have been reseted and can not be to change.

[2015-10-11 11:52:15] #4 [Go To First Post]
Marek F - Posts: 244
Second note: If i change settings in this Properties, the changes there are not visible. But if i restart Sierra Chart then these changes are visible. (v.1307)

[2015-10-11 20:41:47] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We will check on this. Only the background color from the Control Bar Button property should be applying to Custom Text Drawing buttons. Otherwise, none of the other Control Bar Button properties will apply. We will make sure when Sierra Chart is restarted, of the properties do not apply other than the background color. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-10-11 22:38:46] #6 [Go To First Post]
Marek F - Posts: 244
Notes from post #3 and #4 are apply only for the Custom Drawings Tool. In the Properties of the Custom Text Drawing button i can change only the background color.

[2015-10-12 17:03:40] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
OK we will check on this as well. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-10-23 18:25:53] #8 [Go To First Post]
Marek F - Posts: 244
I updated to version 1314. The issue from post #4 still there is.

[2015-10-23 19:17:23] #9 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Yes we are aware of this and we will be resolving it next week. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-11-15 17:48:00] #10 [Go To First Post]
Marek F - Posts: 244
I updated to version 1325 from 1316, and do not work settings: Customize ToolBar X --> Properties --> Set Image, for the Custom Drawing Tool. If i press the Reset, then can be set the Set Image, but nothing change. In the version 1316 this change was visible if i restart platform. I have many Custom Drawing Tools with my images and it's necessary for me, so i have to back to version 1316 until you fix this issue.

[2015-11-15 20:17:35] #11 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
OK, as we did some more work on the Control Bar button properties apparently this functionality got lost. We will correct this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-11-16 09:37:39] #12 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We are unable to duplicate this problem. We want you to update to prerelease 1326 following the instructions here: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate Let us know if you still see the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-11-16 23:25:06] #13 [Go To First Post]
Marek F - Posts: 244
I updated to prerelease 1327. Problem described in the post #10 still there is. If i do: Customize ToolBar X --> Properties, for the Custom Drawing Tool, then i can not set the Set Image. See pic.


pic.png / V - Attached On 2015-11-16 23:24:16 UTC - Size: 32.25 KB - 316 views

[2015-11-16 23:53:07] #14 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
OK we understand the problem now. You need to clear the "Button caption", then the image can then be set and take effect. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-11-17 23:07:23] #15 [Go To First Post]
Marek F - Posts: 244
In this way it works. Thanks

To post a message in this thread, you need to log in with your Sierra Chart account: