Support Board
Date/Time: Mon, 23 Dec 2024 19:58:18 +0000
Can't load NQ-201512-GLOBEX
View Count: 928
| [2015-10-08 02:25:42] |
| Demi1201 - Posts: 68 |
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Hello, I can load other futures but NQ will not load or chart stays stuck and does not update. Is this happening to others? Thanks, Dem |
| [2015-10-08 02:32:07] |
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We are not clear as to the problem. Is the chart blank or does not update in real time? Or is there missing data?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-10-08 13:13:19] |
| Demi1201 - Posts: 68 |
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Chart does not update.
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| [2015-10-08 16:50:32] |
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Restart Sierra Chart. Open a chart for this symbol and then provide a copy of the Message Log by following these instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-10-08 19:23:39] |
| Demi1201 - Posts: 68 |
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Message Log: Software version: 1296 | 2015-10-08 21:18:54 Uses New Spreadsheets | 2015-10-08 21:18:54 Usage end date: 2015-12-23 | 2015-10-08 21:18:54 Enabled for: Advanced Features. | 2015-10-08 21:18:54 Enabled for: Sierra Chart Historical Data Service. | 2015-10-08 21:18:54 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2015-10-08 21:18:54 Enabled for: CME, CBOT, NYMEX, COMEX exchanges for trading accounts. | 2015-10-08 21:18:54 Received 1 data feed usernames. | 2015-10-08 21:18:54 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-10-08 21:18:54 Current selected Data/Trading service: Interactive Brokers | 2015-10-08 21:18:54 Chart Update Interval: 40 | 2015-10-08 21:18:54 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2015-10-08 21:18:54 2015-10-08 21:18:54 Local computer time | 2015-10-08 21:18:54 2015-10-08 19:18:54 Local computer time in UTC | 2015-10-08 21:18:54 2015-10-08 21:18:54 Local computer time in SC Time Zone | 2015-10-08 21:18:54 2015-10-08 19:18:54 Server time in UTC | 2015-10-08 21:18:54 Local computer UTC time and Server UTC time difference: 0 seconds. | 2015-10-08 21:18:54 Program path: C:\SierraChart\ | 2015-10-08 21:18:54 Data Files path: C:\SierraChart\Data\ | 2015-10-08 21:18:54 OS Version Number: 6.2 | 2015-10-08 21:18:54 Locale Information: C | 2015-10-08 21:18:54 Checking for new symbol settings for ib | 2015-10-08 21:18:54 Symbol settings are up-to-date for ib | 2015-10-08 21:18:56 Files to Open on Start up | Opening file: 15 mn.cht | 2015-10-08 21:18:57 Files to Open on Start up | Opening file: Daily.cht | 2015-10-08 21:19:02 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2015-10-08 21:22:32 Socket (95) | Connected. | 2015-10-08 21:22:33 SC Exchange Data | Connected to server. | 2015-10-08 21:22:33 SC Exchange Data | Sending logon request message. | 2015-10-08 21:22:33 SC Exchange Data | Server Name: SC Real-Time Server. | 2015-10-08 21:22:33 SC Exchange Data | Server protocol version: 7. Client protocol version: 7. There is a protocol match. | 2015-10-08 21:22:33 SC Exchange Data | Logon error from server : Limited to one connection per username for the requested data source. | 2015-10-08 21:22:33 Socket (95) | Shutdown and closed. | 2015-10-08 21:22:33 SC Exchange Data | Disconnected from the server. | 2015-10-08 21:22:33 SC Exchange Data | Data feed disconnected. Will reconnect. | 2015-10-08 21:22:33 Using username 0 | 2015-10-08 21:22:35 SC Exchange Data | Connecting to the server scdf1.sierracharts.com. Port 443 | 2015-10-08 21:22:35 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2015-10-08 21:22:35 Socket (96) | Connected. | 2015-10-08 21:22:35 SC Exchange Data | Connected to server. | 2015-10-08 21:22:35 SC Exchange Data | Sending logon request message. | 2015-10-08 21:22:35 SC Exchange Data | Server Name: SC Real-Time Server. | 2015-10-08 21:22:35 SC Exchange Data | Server protocol version: 7. Client protocol version: 7. There is a protocol match. | 2015-10-08 21:22:35 SC Exchange Data | Logon error from server : Limited to one connection per username for the requested data source. | 2015-10-08 21:22:35 Socket (96) | Shutdown and closed. | 2015-10-08 21:22:35 SC Exchange Data | Disconnected from the server. | 2015-10-08 21:22:35 SC Exchange Data | Data feed disconnected. Will reconnect. | 2015-10-08 21:22:35 Using username 0 | 2015-10-08 21:22:37 SC Exchange Data | Connecting to the server scdf2.sierracharts.com. Port 443 | 2015-10-08 21:22:37 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2015-10-08 21:22:37 Socket (97) | Connected. | 2015-10-08 21:22:37 SC Exchange Data | Connected to server. | 2015-10-08 21:22:37 SC Exchange Data | Sending logon request message. | 2015-10-08 21:22:37 Date Time Of Last Edit: 2015-10-09 04:23:42
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| [2015-10-09 04:24:32] |
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This is the problem: SC Exchange Data | Logon error from server : Limited to one connection per username for the requested data source. | 2015-10-08 21:22:07 If you want to use the Sierra Chart Exchange Data feed from more than one copy of Sierra Chart at the same time, you have to activate additional connections here: https://www.sierrachart.com/usercp.php?page=MarketDataFeedFeatures Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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