Support Board
Date/Time: Mon, 23 Dec 2024 16:12:19 +0000
Sierra Chart creating errors in some DTN.IQ data
View Count: 840
| [2015-10-02 12:02:02] |
| User32628 - Posts: 15 |
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Sierra Chart is creating errors by replacing digits in price data for several recent days of data with underscores for some spreads that I am attempting to chart. The end result is the price data does not chart at all for the days with data errors (volume data is ok, just some OHLC data). The data from dtn.iq is not the issue as I am using it without problems via another program. I have attached an example (RBOB gasoline Feb-Mar 2016, there are many more with issues)
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 Sierra Chart Data Error Image.xlsx - Attached On 2015-10-02 12:00:47 UTC - Size: 197.45 KB - 358 views Attachment Deleted. |
| [2015-10-02 17:28:42] |
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This makes no sense. We have never seen anything like this. What is the exact symbol of the chart? And please give us the exact symbol. Also the proper way to provide an image is using this method: https://www.sierrachart.com/index.php?page=PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-10-02 17:46:56] |
| User32628 - Posts: 15 |
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Here are some symbols with different degrees of the issue (digits replaced with dashes. the end result is the data for the days effected does not chart OHLC. I can give many more examples of spreads with this issue and also of spreads working perfectly fine. QRBG16-QRBH16 http://www.sierrachart.com/image.php?l=14438077999.png QRBF16-QRBG16 http://www.sierrachart.com/image.php?l=1443807918623.png QRBF15-QRBG15 http://www.sierrachart.com/image.php?l=1443807947710.png QHOF16-QHOG16 http://www.sierrachart.com/image.php?l=1443807995900.png |
| [2015-10-02 17:55:58] |
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We only need one example. This is all. We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-10-02 19:27:09] |
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This now fixed. Update by following the instructions here: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate After the update, redownload the data in the affected charts with Edit >> Delete All Data and Download. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-10-02 20:21:12
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| [2015-10-02 20:20:12] |
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When we posted the prior message, we had not updated the version number on the website. This is now done. It is now version 1303. This may have caused a problem when you tried to update. So if you did not get the new version, try again. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-10-02 20:20:29
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