Support Board
Date/Time: Mon, 23 Dec 2024 17:39:22 +0000
CLICK HERE>> IRONBEAM customer requesting a SC demo
View Count: 1280
| [2015-09-30 19:40:29] |
| User37129 - Posts: 15 |
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Hi there, I recently requested an SC demo from the IronBeam website, I was sent an email and it mentioned that a Sierra Charts agent would be contacting me. Please can you provide me with my login information via email to tydomtestudeer@gmail.com. Thank You |
| [2015-10-01 01:47:50] |
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I was sent an email and it mentioned that a Sierra Charts agent would be contacting me.
Could you provide us a copy of this email message because this does not really make sense. You already have a Sierra Chart account. It is the one that you have logged into this Support Board with. We have activated this account for two weeks. Download Sierra Chart from this page: https://www.sierrachart.com/index.php?page=doc/download.php Log into Sierra Chart with this account. In the case of Iron Beam, most likely they are using CQG, so follow the CQG set up instructions here: http://www.sierrachart.com/index.php?page=doc/CQGTrading.php#SetupInstructions Let us know if you need more help Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-10-02 20:14:12] |
| User37129 - Posts: 15 |
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The trial is only available for two weeks?
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| [2015-10-02 20:21:31] |
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We can give you another two weeks if necessary.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-10-02 20:40:32] |
| User37129 - Posts: 15 |
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Thank You Sierra Chart Engineering! I appreciate the understanding. Ok so I successfully managed to login into the SC platform, just trying to set things up. What would be the correct service to select? (TT fix) given that this is a demo via IronBeam? Thank You. |
| [2015-10-02 20:47:29] |
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Iron Beam no longer uses TT FIX. Most likely they are using CQG. Did they give you connection information for CQG? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-10-04 15:18:16] |
| User37129 - Posts: 15 |
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Hi there, I am currently connected to the "SC Historical data " , (the green "DF" indicator is showing). but I noticed that there are no candles displayed...what gives? I did browse through the online manual. 2. also is data available on weekends? 3. The symbol I am looking at is F.US.EPZ15 Thank You, BF Date Time Of Last Edit: 2015-10-04 15:18:49
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| [2015-10-04 19:57:50] |
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That is a CQG symbol and not a Sierra Chart Historical Data Service symbol. You need to use ESZ15. You will find the symbols in File >> Find Symbol. Data is available on weekends. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-10-05 21:03:26] |
| User37129 - Posts: 15 |
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I believe the support agent from Ironbeam is in contact with Sierra Chart to find the connection information for CQG....
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| [2015-10-05 21:52:38] |
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We do not have the CQG connection information. This would be for Iron Beam to work with CQG on that.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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