Support Board
Date/Time: Mon, 23 Dec 2024 15:40:35 +0000
$DXY&USDX-"Historical download skipped"!?
View Count: 1757
| [2015-09-30 06:36:44] |
| Lux - Posts: 14 |
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Hello, I'm getting "Historical download skipped" when SC tries to update historical chart of $DXY.Chart hasn't been updated since 25.9. Tried to load USDX,that chart is even worse,it shows data till 16.9. I'm getting same message for both charts when i try to Edit-->Download data.My package is 1. Any idea what is wrong? |
| [2015-09-30 07:04:05] |
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For $DXY you need Sierra Chart service package 3. For the problem with USDX, restart Sierra Chart, open a chart for this symbol and post a copy of the Message Log by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog ----- To change your Sierra Chart service package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on "Change Service Package". The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your usage time is adjusted. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-09-30 07:04:58
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| [2015-09-30 09:28:59] |
| Lux - Posts: 14 |
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Thanks for the swift response! Here it is.. Software version: 1296 | 2015-09-30 11:25:07 Uses New Spreadsheets | 2015-09-30 11:25:07 Usage end date: 2015-10-29 | 2015-09-30 11:25:07 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-09-30 11:25:07 Current selected Data/Trading service: SC Forex Data (FXCM) | 2015-09-30 11:25:07 Chart Update Interval: 500 | 2015-09-30 11:25:07 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2015-09-30 11:25:07 2015-09-30 17:25:07 Local computer time | 2015-09-30 11:25:07 2015-09-30 09:25:07 Local computer time in UTC | 2015-09-30 11:25:07 2015-09-30 11:25:07 Local computer time in SC Time Zone | 2015-09-30 11:25:07 2015-09-30 09:25:07 Server time in UTC | 2015-09-30 11:25:07 Local computer UTC time and Server UTC time difference: 1 seconds. | 2015-09-30 11:25:07 Program path: C:\SierraChart\ | 2015-09-30 11:25:07 Data Files path: C:\SierraChart\Data\ | 2015-09-30 11:25:07 OS Version Number: 6.1 | 2015-09-30 11:25:07 Locale Information: C | 2015-09-30 11:25:07 Checking for new symbol settings for fxcm | 2015-09-30 11:25:07 Symbol settings are up-to-date for fxcm | 2015-09-30 11:25:09 SC Forex Data (FXCM) | Connecting to the server ds3.sierracharts.com. Port 443 | 2015-09-30 11:25:12 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2015-09-30 11:25:12 Socket (4) | Connected. | 2015-09-30 11:25:12 SC Forex Data (FXCM) | Connected to server. | 2015-09-30 11:25:12 SC Forex Data (FXCM) | Sending logon request message. | 2015-09-30 11:25:12 SC Forex Data (FXCM) | Server Name: SC Realtime Server. | 2015-09-30 11:25:13 SC Forex Data (FXCM) | Server protocol version: 7. Client protocol version: 7. There is a protocol match. | 2015-09-30 11:25:13 SC Forex Data (FXCM) | Successfully connected. | 2015-09-30 11:25:13 Historical data service client indicated that downloads are not enabled. Symbol: USDX. Data Type: Daily data | 2015-09-30 11:26:11 SC Forex Data (FXCM) | Starting real-time market data updates for: USDX. ID: 1 | 2015-09-30 11:26:11 Real-time data for symbol USDX is currently unavailable. | 2015-09-30 11:26:11 ______________________________________________________________________ .."downloads are not enabled"-that's odd,as all other charts i'm having open are updated correctly when i run SC. BTW,intraday USDX is fine. Date Time Of Last Edit: 2015-09-30 09:33:13
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| [2015-09-30 17:57:59] |
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We realize now that USDX is a market statistics symbol and requires Sierra Chart service package 3. We would not think you would be able to get any streaming real-time data for this either. Alternatively you could add the symbol: File >> Find Symbol >> CFD >> USDOLLAR Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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