Support Board
Date/Time: Mon, 23 Dec 2024 15:26:33 +0000
Data feed activation request
View Count: 943
| [2015-09-28 02:05:59] |
| User381617 - Posts: 3 |
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Hello I am trying to test your platform with AMP using the Rithmic data feed however my package is not enabled and I need it turned on so I can use it.
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| [2015-09-28 02:28:42] |
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Your account has been activated and/or reset. A restart is necessary if Sierra Chart is already running. Exit the Sierra Chart charting and trading software by selecting "File >> Exit". Open Sierra Chart through the icon on your desktop or through the desktop Start menu. After your Sierra Chart usage time ends, you need to pay for additional usage time through "Help >> Add Usage Credit". Sierra Chart Support |
| [2015-09-28 02:39:48] |
| User381617 - Posts: 3 |
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now start to be yellow color , only waiting to reconnect can you help me remotely? |
| [2015-09-28 03:57:45] |
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Provide a copy of the Message Log by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-09-28 07:16:24] |
| User381617 - Posts: 3 |
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Software version: 1292 | 2015-09-28 02:42:12 Uses New Spreadsheets | 2015-09-28 02:42:12 Usage end date: 2015-10-13 | 2015-09-28 02:42:12 Enabled for: Advanced Features. | 2015-09-28 02:42:12 Enabled for: Advanced Features 2. | 2015-09-28 02:42:12 Enabled for: Sierra Chart Historical Data Service. | 2015-09-28 02:42:12 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-09-28 02:42:12 Current selected Data/Trading service: Rithmic Trading | 2015-09-28 02:42:12 Chart Update Interval: 500 | 2015-09-28 02:42:12 Time Zone: +00:00:00 (UTC+00) | 2015-09-28 02:42:12 2015-09-27 23:42:12 Local computer clock time | 2015-09-28 02:42:12 2015-09-28 02:42:12 GMT time | 2015-09-28 02:42:12 2015-09-28 02:42:12 Time zone adjusted time | 2015-09-28 02:42:12 Time difference to server time: 1 seconds. | 2015-09-28 02:42:12 Program path: C:\SierraChart\ | 2015-09-28 02:42:12 Data Files path: C:\SierraChart\Data\ | 2015-09-28 02:42:12 OS Version Number: 6.1 | 2015-09-28 02:42:12 Locale Information: C | 2015-09-28 02:42:12 Checking for new symbol settings for rim | 2015-09-28 02:42:12 Symbol settings are up-to-date for rim | 2015-09-28 02:42:13 Rithmic Trading | Port for executable: 55574 | 2015-09-28 07:08:47 Listening socket (684), port 55574 | Closed. | 2015-09-28 07:08:47 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2015-09-28 07:08:47 Rithmic Trading | Connecting to the server 127.0.0.1. Port 55574 | 2015-09-28 07:08:49 Socket (253) | Connected. | 2015-09-28 07:08:49 Rithmic Trading | Connected to server. | 2015-09-28 07:08:49 Rithmic Trading | Sending logon request message. | 2015-09-28 07:08:49 Rithmic Trading | Starting the connection process to data and trading service. | 2015-09-28 07:08:49 Rithmic Trading | Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2015-09-28 07:08:49 Rithmic Trading | Connecting to Rithmic Paper Trading server. | 2015-09-28 07:08:49 Rithmic Trading | Server Alert: Market Data Connection Opened | 2015-09-28 07:08:51 Rithmic Trading | Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2015-09-28 07:08:51 Rithmic Trading | Server Name: DTC Bridge. | 2015-09-28 07:08:51 Rithmic Trading | Server protocol version: 7. Client protocol version: 7. There is a protocol match. | 2015-09-28 07:08:51 Rithmic Trading | Logon error from server | 2015-09-28 07:08:51 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-09-28 07:08:51 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-09-28 07:08:51 Socket (253) | Shutdown and closed. | 2015-09-28 07:08:51 Rithmic Trading | Disconnected from the server. | 2015-09-28 07:08:51 Will reconnect to the server in 3.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-09-28 07:08:51 Rithmic Trading | Port for executable: 55645 | 2015-09-28 07:11:51 Listening socket (676), port 55645 | Closed. | 2015-09-28 07:11:51 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2015-09-28 07:11:51 Rithmic Trading | Connecting to the server 127.0.0.1. Port 55645 | 2015-09-28 07:11:53 Socket (255) | Connected. | 2015-09-28 07:11:53 Rithmic Trading | Connected to server. | 2015-09-28 07:11:53 Rithmic Trading | Sending logon request message. | 2015-09-28 07:11:53 Rithmic Trading | Starting the connection process to data and trading service. | 2015-09-28 07:11:53 Rithmic Trading | Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2015-09-28 07:11:53 Rithmic Trading | Connecting to Rithmic Paper Trading server. | 2015-09-28 07:11:53 Rithmic Trading | Server Alert: Market Data Connection Opened | 2015-09-28 07:11:58 Rithmic Trading | Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2015-09-28 07:11:59 Rithmic Trading | Server Name: DTC Bridge. | 2015-09-28 07:11:59 Rithmic Trading | Server protocol version: 7. Client protocol version: 7. There is a protocol match. | 2015-09-28 07:11:59 Rithmic Trading | Logon error from server | 2015-09-28 07:11:59 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-09-28 07:11:59 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-09-28 07:11:59 Socket (255) | Shutdown and closed. | 2015-09-28 07:11:59 Rithmic Trading | Disconnected from the server. | 2015-09-28 07:11:59 Will reconnect to the server in 3.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-09-28 07:11:59 Date Time Of Last Edit: 2015-09-28 17:11:31
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| [2015-09-28 17:10:42] |
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This is the relevant error message: Rithmic Trading | Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2015-09-28 06:53:25 Refer to step 17 here: Rithmic Trading Platform Service: Setup Instructions You will need to contact your broker for help with this and please be advised that you may not be able to connect to a Rithmic demo account because of restrictions by Rithmic. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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