Support Board
Date/Time: Mon, 23 Dec 2024 10:49:00 +0000
Despite ok connection to CTS T4 FIX my orders are not working
View Count: 976
| [2015-09-16 12:17:16] |
| User41397 - Posts: 3 |
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Hi, when i enter order from trading window, the status of order stays order sent and is not being processed. Here is logs after entering order: Trade activity log: ActivityType DateTime Symbol OrderActionSource InternalOrderID ServiceOrderID OrderType Quantity BuySell Price Price2 OrderStatus FillPrice FilledQuantity TradeAccount OpenClose ParentInternalOrderID PositionQuantity FillExecutionServiceID Order 2015-09-16 07:09:06.000 NQ.20151200.CME_Eq NQ.20151200.CME_Eq [M] 2 Min #7 | User order entry | Last: 4350.5 38565 Limit 1 Sell 4352.25 Order Sent davem1 Open Order 2015-09-16 07:09:06.001 NQ.20151200.CME_Eq NQ.20151200.CME_Eq [M] 2 Min #7 | User order entry | Last: 4350.5. Attached Order 38566 Limit 1 Buy 4347.25 Order Sent davem1 Close 38565 Order 2015-09-16 07:09:06.002 NQ.20151200.CME_Eq NQ.20151200.CME_Eq [M] 2 Min #7 | User order entry | Last: 4350.5. Attached Order 38567 Stop 1 Buy 4355.25 Order Sent davem1 Close 38565 Orders and positions: Entry Time Last Activity Time Symbol Status Internal Order ID Order Type Buy/Sell Open/Close Order Quantity Price Price 2 Filled Quantity Average Fill Price Parent Internal Order ID Time in Force Good Till DateTime Service Order ID Trade Account Link ID OCO ID LastOrderActionSource Client Order ID 2015-09-16 07:09:06 2015-09-16 07:09:06 NQ.20151200.CME_Eq Order Sent 38565 Limit Sell Open 1 4352.25 0.00 0 0.00 0 Day davem1 38565 0 NQ.20151200.CME_Eq [M] 2 Min #7 | User order entry | Last: 4350.5 38565.1 2015-09-16 07:09:06 2015-09-16 07:09:06 NQ.20151200.CME_Eq Order Sent 38566 Limit Buy Close 1 4347.25 0.00 0 0.00 38565 Good till Canceled davem1 0 38566 NQ.20151200.CME_Eq [M] 2 Min #7 | User order entry | Last: 4350.5. Attached Order 38566.1 2015-09-16 07:09:06 2015-09-16 07:09:06 NQ.20151200.CME_Eq Order Sent 38567 Stop Buy Close 1 4355.25 0.00 0 0.00 38565 Good till Canceled davem1 38567 38566 NQ.20151200.CME_Eq [M] 2 Min #7 | User order entry | Last: 4350.5. Attached Order 38567.1 If i try to cancel this order i get message: There was an error with the order cancellation: Unable to cancel order without a Service Order ID. Internal Order ID: 38565. Internal order ID: 38565. Symbol: NQ.20151200.CME_Eq | 2015-09-16 07:15:27 * Message log after connecting to CTS T4 FIX: Software version: 1296 | 2015-09-16 07:04:59 Uses New Spreadsheets | 2015-09-16 07:04:59 Usage end date: 2015-10-10 | 2015-09-16 07:04:59 Enabled for: Advanced Features. | 2015-09-16 07:04:59 Enabled for: Advanced Features 2. | 2015-09-16 07:04:59 Enabled for: Sierra Chart Historical Data Service. | 2015-09-16 07:04:59 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2015-09-16 07:04:59 Enabled for: CME, CBOT, NYMEX, COMEX exchanges for trading accounts. | 2015-09-16 07:04:59 Received 1 data feed usernames. | 2015-09-16 07:04:59 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-09-16 07:04:59 Current selected Data/Trading service: CTS T4 FIX | 2015-09-16 07:04:59 Chart Update Interval: 200 | 2015-09-16 07:04:59 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2015-09-16 07:04:59 2015-09-16 07:04:59 Local computer time | 2015-09-16 07:04:59 2015-09-16 12:04:59 Local computer time in UTC | 2015-09-16 07:04:59 2015-09-16 07:04:59 Local computer time in SC Time Zone | 2015-09-16 07:04:59 2015-09-16 12:04:59 Server time in UTC | 2015-09-16 07:04:59 Local computer UTC time and Server UTC time difference: 4 seconds. | 2015-09-16 07:04:59 Program path: C:\Users\david\Documents\Dropbox\Trading\Sierra-IB-real-01\ | 2015-09-16 07:04:59 Data Files path: C:\Users\david\Documents\Dropbox\Trading\Sierra-IB-real-01\Data\ | 2015-09-16 07:04:59 OS Version Number: 6.1 | 2015-09-16 07:04:59 Locale Information: C | 2015-09-16 07:04:59 Checking for new symbol settings for cts | 2015-09-16 07:04:59 Requesting symbol settings for cts. Overwrite = on. | 2015-09-16 07:05:00 Symbol settings received. | 2015-09-16 07:05:01 Processed received symbol settings | 2015-09-16 07:05:01 CTS FIX - Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2015-09-16 07:05:04 CTS FIX - Firm: PTP | 2015-09-16 07:05:04 CTS FIX socket (0) | Resolved address fix-sim.t4login.com to IP 74.201.6.199 | 2015-09-16 07:05:04 CTS FIX socket (4) | Connected. | 2015-09-16 07:05:05 CTS FIX socket (4) | Starting TLS 1.0 connection. | 2015-09-16 07:05:05 CTS FIX socket (4) | SSL connection established. | 2015-09-16 07:05:05 CTS FIX: Sending the Logon message. | 2015-09-16 07:05:05 CTS FIX: Connected to data and trade server. FIX version: 4.3.40.0 | 2015-09-16 07:05:05 CTS FIX: Received Account List collateral report. | 2015-09-16 07:05:06 CTS FIX: Subscribing to account: da* | 2015-09-16 07:05:06 Date Time Of Last Edit: 2015-09-16 18:18:44
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| [2015-09-16 18:20:03] |
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This is extremely unusual. We have not had a report of this before. At least not recently. Follow the instructions here to provide the FIX log: Providing FIX Log to Support Privately attach it here. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-09-17 06:38:32] |
| User41397 - Posts: 3 |
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Hi, attached is a FIX log where i tried to place an order.
Date Time Of Last Edit: 2015-09-17 06:39:02
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Private File |
| [2015-09-17 06:59:20] |
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CTS has been contacted with necessary details.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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