Login Page - Create Account

Support Board


Date/Time: Mon, 23 Dec 2024 08:44:05 +0000



TTNet Keeps Getting Shut Down by "Host Software"

View Count: 1015

[2015-09-10 15:41:22]
cmet - Posts: 565
I'm getting multiple disconnections to TTNet Data through Sierra Chart during the day for some time now.

Vendor says nothing is wrong on their end.

I need to find out if this is an SC problem and what I can do about it.

Here is the log sequence:

TT FIX Trading socket (9) | Closed. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2015-09-10 08:36:04
TT FIX Trading socket (9) | Shutdown and closed. | 2015-09-10 08:36:04
TT FIX Trading: Socket connection was closed without any logout messages sent or received. | 2015-09-10 08:36:04
TT FIX Trading: Disconnected. | 2015-09-10 08:36:04
Connection to the external service has been lost. | 2015-09-10 08:36:04
TT FIX Data: DisconnectFIX called. | 2015-09-10 08:36:04
TT FIX Data: Sending a Logout message. | 2015-09-10 08:36:04
TT FIX Trading: DisconnectFIX called. | 2015-09-10 08:36:04
AMP/TTNet | Disconnected. | 2015-09-10 08:36:04
Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-09-10 08:36:04
TT FIX Data: Received a Logout message. Text = Received logout | 2015-09-10 08:36:04
TT FIX Data socket (7) | Shutdown and closed. | 2015-09-10 08:36:04
TT FIX Data: Logged out and disconnected. | 2015-09-10 08:36:04
TT FIX Data: Disconnected. | 2015-09-10 08:36:04

AMP/TTNet | Connecting. | 2015-09-10 08:36:09
TT FIX Data | Connecting to 12.41.48.53. Port 10501 | 2015-09-10 08:36:09
TT FIX Data socket (144) | Connected. | 2015-09-10 08:36:09
Date Time Of Last Edit: 2015-09-10 15:41:51
[2015-09-10 16:09:57]
cmet - Posts: 565
Thinking this might be Sierra Chart since software was not re-started after disconnect - which was 30 minutes ago. However, the external connection for the sierra.exe was reset/reconnected at that time:

http://s23.postimg.org/kd4uaeaq3/connect.jpg

Not sure why this would reset.
[2015-09-10 17:33:18]
Sierra Chart Engineering - Posts: 104368
This is definitely not caused by Sierra Chart:

TT FIX Trading socket (9) | Closed. Windows error code 10053: An established connection was aborted by the software in your host machine.

This is caused by a network communication problem.

And you definitely do not have to restart Sierra Chart.

Refer to help topic 1.2:
http://www.sierrachart.com/index.php?page=doc/helpdetails1.php#h1.2

If you continue to have this problem, you may want to contact your broker and have them set you up on a different backend trading system like CQG or Rithmic.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2015-09-10 17:34:20

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account