Support Board
Date/Time: Mon, 23 Dec 2024 07:10:01 +0000
Sierra Chart and CQG Data
View Count: 2035
| [2015-09-09 03:31:04] |
| User760942 - Posts: 120 |
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Hi Sierrachart, I have a paid "Service package 5" account with you and want to test out connecting it to CQG to receive market data from them (for a number of exchanges your not connected to). I followed your instructions to connect my (demo) CQG account to you, but it won't connect for some reason. Are there any additional SC features I need to pay for or enable to get this CQG connection to work? If not, I'll check in with CGG again to see what the problem could be. |
| [2015-09-09 03:55:06] |
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You need to set Global Settings >> Data/Trade Service Settings >> Service to CQG Web API. Try connecting again. If it does not work, provide a copy of the Message Log by following these instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-09-10 04:54:19] |
| User760942 - Posts: 120 |
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I tried again and it did not work. Could the issue be that I don't have an account with any of the brokers mentioned in this link that you say are needed for CGQ integraion link http://www.sierrachart.com/index.php?page=doc/CQGTrading.php#SetupInstructions ? (Note: I am just using CQG's demo for now for paper trading, not live trading) Also, CQG said I may need to create a new CQG demo account through you in order to get the integration to work. You'll see in the log files below that there is a "Username or password is incorrect" error, therefore I'm wondering if the demo account CQG account gave me is simply not authorized to integrate with you. The demo username and login works just fine when I use it to login to their desktop application. anyway, see log files below of what happens when I try to connect CQG to Sierra Chart: Software version: 1293 | 2015-09-10 00:42:07 Uses New Spreadsheets | 2015-09-10 00:42:07 Usage end date: 2015-09-19 | 2015-09-10 00:42:07 Enabled for: Advanced Features. | 2015-09-10 00:42:07 Enabled for: Advanced Features 2. | 2015-09-10 00:42:07 Enabled for: Sierra Chart Historical Data Service. | 2015-09-10 00:42:07 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2015-09-10 00:42:07 Received 1 data feed usernames. | 2015-09-10 00:42:07 Allow Support for Sierra Chart Data Feeds is disabled. | 2015-09-10 00:42:07 Current selected Data/Trading service: CQG WebAPI | 2015-09-10 00:42:07 Chart Update Interval: 10 | 2015-09-10 00:42:07 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2015-09-10 00:42:07 2015-09-10 00:42:07 Local computer time | 2015-09-10 00:42:07 2015-09-10 04:42:07 Local computer time in UTC | 2015-09-10 00:42:07 2015-09-10 00:42:07 Local computer time in SC Time Zone | 2015-09-10 00:42:07 2015-09-10 04:42:07 Server time in UTC | 2015-09-10 00:42:07 Local computer UTC time and Server UTC time difference: 1 seconds. | 2015-09-10 00:42:07 Program path: C:\SierraChart\ | 2015-09-10 00:42:07 Data Files path: C:\SierraChart\Data\ | 2015-09-10 00:42:07 OS Version Number: 6.2 | 2015-09-10 00:42:07 Locale Information: C | 2015-09-10 00:42:07 Checking for new symbol settings for cqg | 2015-09-10 00:42:07 Symbol settings are up-to-date for cqg | 2015-09-10 00:42:09 CQG WebAPI | Connecting to market data server demoapi.cqg.com | 2015-09-10 00:42:11 Connecting to websocket server. | 2015-09-10 00:42:11 Socket (0) | Resolved address demoapi.cqg.com to IP 208.48.16.32 | 2015-09-10 00:42:11 Socket (4) | Connected. | 2015-09-10 00:42:12 Socket (4) | Starting SSL 3/2 connection. | 2015-09-10 00:42:12 Socket (4) | SSL connection established. | 2015-09-10 00:42:12 Opening websocket. | 2015-09-10 00:42:12 Sending websocket handshake. | 2015-09-10 00:42:12 Received websocket handshake acknowledgment. | 2015-09-10 00:42:12 Web socket state is now open. | 2015-09-10 00:42:12 CQG WebAPI | Websocket connected. | 2015-09-10 00:42:12 CQG WebAPI | Sending market data logon message. | 2015-09-10 00:42:12 CQG WebAPI | Market data logon unsuccessful. Server message: Username or password is incorrect | 2015-09-10 00:42:12 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-09-10 00:42:12 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-09-10 00:42:12 Socket (4) | SSL shutdown indicates not able to send 'close notify'. | 2015-09-10 00:42:12 Socket (4) | SSL has been shut down. | 2015-09-10 00:42:12 Socket (4) | SSL object has been freed. SSL state is now disconnected. | 2015-09-10 00:42:12 Socket (4) | Shutdown and closed. | 2015-09-10 00:42:12 CQG WebAPI | Websocket closed. | 2015-09-10 00:42:12 CQG WebAPI | Disconnected. | 2015-09-10 00:42:12 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-09-10 00:42:12 CQG WebAPI | Connecting to market data server demoapi.cqg.com | 2015-09-10 00:42:17 Connecting to websocket server. | 2015-09-10 00:42:17 Socket (0) | Resolved address demoapi.cqg.com to IP 208.48.16.32 | 2015-09-10 00:42:17 Socket (5) | Connected. | 2015-09-10 00:42:17 Socket (5) | Starting SSL 3/2 connection. | 2015-09-10 00:42:17 Socket (5) | SSL connection established. | 2015-09-10 00:42:17 Opening websocket. | 2015-09-10 00:42:17 Sending websocket handshake. | 2015-09-10 00:42:17 Received websocket handshake acknowledgment. | 2015-09-10 00:42:17 Web socket state is now open. | 2015-09-10 00:42:17 CQG WebAPI | Websocket connected. | 2015-09-10 00:42:18 CQG WebAPI | Sending market data logon message. | 2015-09-10 00:42:18 CQG WebAPI | Market data logon unsuccessful. Server message: Username or password is incorrect | 2015-09-10 00:42:18 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-09-10 00:42:18 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-09-10 00:42:18 Socket (5) | SSL shutdown indicates not able to send 'close notify'. | 2015-09-10 00:42:18 Socket (5) | SSL has been shut down. | 2015-09-10 00:42:18 Socket (5) | SSL object has been freed. SSL state is now disconnected. | 2015-09-10 00:42:18 Socket (5) | Shutdown and closed. | 2015-09-10 00:42:18 CQG WebAPI | Websocket closed. | 2015-09-10 00:42:18 CQG WebAPI | Disconnected. | 2015-09-10 00:42:18 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-09-10 00:42:18 File >> Disconnect selected. | 2015-09-10 00:42:22 CQG WebAPI | Disconnected. | 2015-09-10 00:42:22 |
| [2015-09-10 05:31:02] |
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Start an Account Support Ticket here: https://www.sierrachart.com/usercp.php?page=SupportTickets Provide us your CQG username and indicate whether it is a demo username. Give us the name of the CQG program it works with. We will contact CQG about this. In the event you cannot connect, we will refund your Sierra Chart payment. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-09-10 12:23:00] |
| User760942 - Posts: 120 |
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Great. I just opened the ticket (Ticket ID: 1441887568467) accordingly. Look forward to next steps. Thanks. |
| [2015-09-11 17:20:16] |
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This is the answer from CQG about this: CQGIC has COM Based API not a web base api, so no they are not compatible. That said however they are distinct so he could use SC in conjunction with CQGIC, but there would have to exist separate logins as our infrastructure only allows 1 concurrent login.
So the account you are using will not work. The only way we know to get an account that will work would be from a broker/trading service supporting CQG. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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