Support Board
Date/Time: Mon, 23 Dec 2024 03:35:47 +0000
Not getting Crude data
View Count: 886
| [2015-09-03 14:35:00] |
| User428971 - Posts: 26 |
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Hello. I seem to be getting all other markets except Crude. I can load the charts but after it loads there is no more incoming data. Also my trading dom is empty. No bids or asks. Just blank boxes. I believe it used to worked a long time ago but not lately. Thank you. Software version: 1261 | 2015-09-03 10:32:08 Uses New Spreadsheets | 2015-09-03 10:32:08 Enabled for: Advanced Features. | 2015-09-03 10:32:08 Enabled for: Sierra Chart Historical Data Service. | 2015-09-03 10:32:08 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-09-03 10:32:08 Active service: CQG FIX Trading | 2015-09-03 10:32:08 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2015-09-03 10:32:08 2015-09-03 10:32:08 Local computer clock time | 2015-09-03 10:32:08 2015-09-03 14:32:08 GMT time | 2015-09-03 10:32:08 2015-09-03 10:32:08 Time zone adjusted time | 2015-09-03 10:32:08 Time difference to server time: 2 seconds. | 2015-09-03 10:32:08 Program path: C:\SierraChart2\ | 2015-09-03 10:32:08 Data Files path: C:\SierraChart2\Data\ | 2015-09-03 10:32:08 OS Version Number: 6.2 | 2015-09-03 10:32:08 Locale Information: C | 2015-09-03 10:32:08 Checking for new symbol settings for cqg | 2015-09-03 10:32:08 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-09-03 10:32:08 HTTP connection to www.sierrachart.com:80 (1) | Connected. | 2015-09-03 10:32:08 Symbol settings are up-to-date for cqg | 2015-09-03 10:32:09 CQG FIX Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2015-09-03 10:32:13 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2015-09-03 10:32:13 socket (2) | Connected. | 2015-09-03 10:32:13 CQG FIX Trading FIX: Sending the Logon message. | 2015-09-03 10:32:14 HTTP connection to www.sierrachart.com:80 (1) | Closed. No error. | 2015-09-03 10:32:14 HTTP connection to www.sierrachart.com:80 (1) | Shutdown and closed. | 2015-09-03 10:32:14 CQG FIX Trading | Connected to trading server. | 2015-09-03 10:32:14 CQG FIX Trading | Connecting to market data server. | 2015-09-03 10:32:14 Connecting to websocket server. | 2015-09-03 10:32:14 CQG FIX Trading FIX - FCM name: Ironbeam | 2015-09-03 10:32:14 Socket (0) | Resolved address api.geo.cqg.com to IP 208.48.16.35 | 2015-09-03 10:32:14 Socket (3) | Connected. | 2015-09-03 10:32:14 Socket (3) | Starting SSL connection. | 2015-09-03 10:32:14 Socket (3) | SSL connection established. | 2015-09-03 10:32:15 Opening websocket. | 2015-09-03 10:32:15 Sending websocket handshake. | 2015-09-03 10:32:15 Received websocket handshake acknowledgment. | 2015-09-03 10:32:15 Web socket state is now open. | 2015-09-03 10:32:15 CQG FIX Trading | Websocket connected. | 2015-09-03 10:32:15 CQG FIX Trading | Sending market data logon message. | 2015-09-03 10:32:15 CQG FIX Trading | Logon successful. | 2015-09-03 10:32:16 CQG FIX Trading | Market data session connected. | 2015-09-03 10:32:16 CQG FIX Trading | Starting real-time market data updates for: F.US.CLEV15. ID: 1 | 2015-09-03 10:32:20 CQG FIX Trading | Sending symbol resolution request for F.US.CLEV15 | 2015-09-03 10:32:20 Intraday data recording state for symbol F.US.CLEV15 is set to download pending. | 2015-09-03 10:32:20 HD Request # 2 | Downloading Intraday chart data for F.US.CLEV15 to the file F.US.CLEV15.scid. Service: cqg | 2015-09-03 10:32:20 HD Request # 2 | Download start Date-Time: 2015-09-03 09:38:02.0 | 2015-09-03 10:32:20 HD Request # 2 | Using server: ds5.sierracharts.com port 10149 | 2015-09-03 10:32:20 Socket (0) | Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2015-09-03 10:32:20 CQG FIX Trading | Requesting market data for F.US.CLEV15 | 2015-09-03 10:32:20 Socket (4) | Connected. | 2015-09-03 10:32:20 HD Request # 2 | Sending historical data logon request message. | 2015-09-03 10:32:20 Market data subscription status for F.US.CLEV15: Real-time data for instrument F.US.CLE (corresponding to ID = 1) are not allowed. | 2015-09-03 10:32:20 HD Request # 3 | Downloading Historical Daily chart data for F.US.CLEV15. Starting date: 2015-09-02. Service: cqg | 2015-09-03 10:32:21 HD Request # 3 | Requesting historical Daily data for CLV15 starting at 2015-09-01 | 2015-09-03 10:32:21 Requesting market depth updates for: F.US.CLEV15 if supported. | 2015-09-03 10:32:21 CQG FIX Trading | Requesting market data including full depth for F.US.CLEV15 | 2015-09-03 10:32:21 Market data subscription status for F.US.CLEV15: Real-time data for instrument F.US.CLE (corresponding to ID = 1) are not allowed. | 2015-09-03 10:32:21 HD Request # 3 | Receiving historical Daily data for F.US.CLEV15 starting at 2015-09-01 | 2015-09-03 10:32:21 Writing historical Daily data for F.US.CLEV15 to the file F.US.CLEV15.dly | 2015-09-03 10:32:21 HD Request # 3 | Received 3 records from 2015-09-01 00:00:00 to 2015-09-03 00:00:00 (3.0 days) and wrote 2 records for F.US.CLEV15 | 2015-09-03 10:32:21 HD Request # 3 | Daily download COMPLETE for F.US.CLEV15. Completion time: 0s. Unique request ID: 2 | 2015-09-03 10:32:21 Removed historical data download ID 2 | 2015-09-03 10:32:21 HD Request # 2 | Requesting Intraday data. Start Date-Time: 2015-09-03 09:38:02. Record interval: 1. Symbol: F.US.CLEV15 | 2015-09-03 10:32:21 HD Request # 2 | Decompressing data. | 2015-09-03 10:32:21 HD Request # 2 | Receiving Intraday data for F.US.CLEV15 starting at 2015-09-03 09:38:02 | 2015-09-03 10:32:21 HD Request # 2 | Timestamp of first Intraday data file record written: 2015-09-03 09:38:02 | 2015-09-03 10:32:21 Socket (4) | Shutdown and closed. | 2015-09-03 10:32:21 The network socket for historical data has been closed. | 2015-09-03 10:32:21 HD Request # 2 | Received 3000 records from 2015-09-03 09:38:02 to 2015-09-03 10:32:18 (54.3 minutes) and wrote 3000 records for F.US.CLEV15 | 2015-09-03 10:32:21 HD Request # 2 | Intraday download COMPLETE for F.US.CLEV15. Completion time: 1s. Unique request ID: 1 | 2015-09-03 10:32:21 Removed historical data download ID 1 | 2015-09-03 10:32:21 Real-time Intraday chart data file updates started for F.US.CLEV15 | 2015-09-03 10:32:21 |
| [2015-09-03 17:49:11] |
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This is the problem: Market data subscription status for F.US.CLEV15: Real-time data for instrument F.US.CLE (corresponding to ID = 1) are not allowed. | 2015-09-03 10:32:20 You need to contact your broker Iron Beam about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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