Support Board
Date/Time: Mon, 23 Dec 2024 03:14:09 +0000
creating charts
View Count: 1049
| [2015-09-02 16:43:59] |
| rccvelo - Posts: 18 |
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I am not able to create new charts.
Date Time Of Last Edit: 2015-09-02 21:07:33
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| [2015-09-02 18:41:49] |
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Refer to step 3 here to open a new chart: https://www.sierrachart.com/index.php?page=doc/doc_GettingStarted.php#ConnectingtoData If the chart is blank, then provide a copy of the Message Log by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-09-02 21:07:01] |
| rccvelo - Posts: 18 |
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I am not able to create new charts. Software version: 1290 | 2015-09-02 13:51:23 Uses New Spreadsheets | 2015-09-02 13:51:23 Usage end date: 2015-09-27 | 2015-09-02 13:51:23 Enabled for: Advanced Features. | 2015-09-02 13:51:23 Enabled for: Sierra Chart Historical Data Service. | 2015-09-02 13:51:23 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-09-02 13:51:23 Current selected Data/Trading service: CQG FIX Trading | 2015-09-02 13:51:23 Chart Update Interval: 500 | 2015-09-02 13:51:23 Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2015-09-02 13:51:23 2015-09-02 13:51:23 Local computer clock time | 2015-09-02 13:51:23 2015-09-02 20:51:23 GMT time | 2015-09-02 13:51:23 2015-09-02 13:51:23 Time zone adjusted time | 2015-09-02 13:51:23 Time difference to server time: 1 seconds. | 2015-09-02 13:51:23 Program path: C:\SierraChart\ | 2015-09-02 13:51:23 Data Files path: C:\SierraChart\Data\ | 2015-09-02 13:51:23 OS Version Number: 6.1 | 2015-09-02 13:51:23 Locale Information: C | 2015-09-02 13:51:23 Checking for new symbol settings for cqg | 2015-09-02 13:51:23 Symbol settings are up-to-date for cqg | 2015-09-02 13:51:24 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2015-09-02 13:51:28 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2015-09-02 13:51:28 socket (4) | Connected. | 2015-09-02 13:51:28 CQG FIX: Sending the Logon message. | 2015-09-02 13:51:28 CQG FIX Trading | Connected to trading server. | 2015-09-02 13:51:28 CQG FIX Trading | Connecting to market data server api.cqg.com | 2015-09-02 13:51:28 Connecting to websocket server. | 2015-09-02 13:51:28 CQG FIX - FCM name: Mirus | 2015-09-02 13:51:28 Socket (0) | Resolved address api.geo.cqg.com to IP 208.48.16.35 | 2015-09-02 13:51:28 Socket (5) | Connected. | 2015-09-02 13:51:29 Socket (5) | Starting SSL 3/2 connection. | 2015-09-02 13:51:29 Socket (5) | SSL connection established. | 2015-09-02 13:51:29 Opening websocket. | 2015-09-02 13:51:29 Sending websocket handshake. | 2015-09-02 13:51:29 Received websocket handshake acknowledgment. | 2015-09-02 13:51:29 Web socket state is now open. | 2015-09-02 13:51:29 CQG FIX Trading | Websocket connected. | 2015-09-02 13:51:29 CQG FIX Trading | Sending market data logon message. | 2015-09-02 13:51:29 CQG FIX Trading | Logon successful. | 2015-09-02 13:51:29 CQG FIX Trading | Market data session connected. | 2015-09-02 13:51:29 CQG FIX Trading | Starting real-time market data updates for: F.US.USAZ15. ID: 1 | 2015-09-02 13:51:39 CQG FIX Trading | Sending symbol resolution request for F.US.USAZ15 | 2015-09-02 13:51:39 Intraday data recording state for symbol F.US.USAZ15 is set to download pending. | 2015-09-02 13:51:39 HD Request # 2 | Downloading Intraday chart data for F.US.USAZ15 to the file F.US.USAZ15.scid. Service: cqg | 2015-09-02 13:51:39 HD Request # 2 | Download start Date-Time: 2015-09-02 13:50:54.000 | 2015-09-02 13:51:39 HD Request # 2 | Using server: ds5.sierracharts.com port 10149 | 2015-09-02 13:51:39 Socket (0) | Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2015-09-02 13:51:39 CQG FIX Trading | Starting real-time market data updates for: F.US.TYAZ15. ID: 2 | 2015-09-02 13:51:39 CQG FIX Trading | Sending symbol resolution request for F.US.TYAZ15 | 2015-09-02 13:51:39 Intraday data recording state for symbol F.US.TYAZ15 is set to download pending. | 2015-09-02 13:51:39 CQG FIX Trading | Requesting market data for F.US.USAZ15 | 2015-09-02 13:51:39 CQG FIX Trading | Starting real-time market data updates for: F.US.FVAZ15. ID: 3 | 2015-09-02 13:51:39 CQG FIX Trading | Sending symbol resolution request for F.US.FVAZ15 | 2015-09-02 13:51:39 Intraday data recording state for symbol F.US.FVAZ15 is set to download pending. | 2015-09-02 13:51:39 CQG FIX Trading | Starting real-time market data updates for: F.US.TUAZ15. ID: 4 | 2015-09-02 13:51:39 CQG FIX Trading | Sending symbol resolution request for F.US.TUAZ15 | 2015-09-02 13:51:39 Intraday data recording state for symbol F.US.TUAZ15 is set to download pending. | 2015-09-02 13:51:39 Socket (6) | Connected. | 2015-09-02 13:51:39 HD Request # 2 | Sending historical data logon request message. | 2015-09-02 13:51:39 CQG FIX Trading | Requesting market data for F.US.TYAZ15 | 2015-09-02 13:51:39 CQG FIX Trading | Requesting market data for F.US.FVAZ15 | 2015-09-02 13:51:39 CQG FIX Trading | Requesting market data for F.US.TUAZ15 | 2015-09-02 13:51:39 HD Request # 2 | Requesting Intraday data. Start Date-Time: 2015-09-02 13:50:54. Record interval: 1. Symbol: F.US.USAZ15 | 2015-09-02 13:51:40 HD Request # 2 | Decompressing data. | 2015-09-02 13:51:40 HD Request # 2 | Receiving Intraday data for F.US.USAZ15 starting at 2015-09-02 13:50:54 | 2015-09-02 13:51:40 HD Request # 2 | Timestamp of first Intraday data file record written: 2015-09-02 13:50:54 | 2015-09-02 13:51:40 Socket (6) | Shutdown and closed. | 2015-09-02 13:51:40 The network socket for historical data has been closed. | 2015-09-02 13:51:40 HD Request # 2 | Received 5 records from 2015-09-02 13:50:54 to 2015-09-02 13:51:31 (37.0 seconds) and wrote 5 records for F.US.USAZ15 | 2015-09-02 13:51:40 HD Request # 2 | Intraday download COMPLETE for F.US.USAZ15. Completion time: 1s. Unique request ID: 1 | 2015-09-02 13:51:40 Removed historical data download ID 1 | 2015-09-02 13:51:40 Real-time Intraday chart data file updates started for F.US.USAZ15 | 2015-09-02 13:51:40 HD Request # 3 | Downloading Intraday chart data for F.US.TYAZ15 to the file F.US.TYAZ15.scid. Service: cqg | 2015-09-02 13:51:40 HD Request # 3 | Download start Date-Time: 2015-09-02 13:50:59.000 | 2015-09-02 13:51:40 HD Request # 3 | Using server: ds3.sierracharts.com port 10149 | 2015-09-02 13:51:40 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2015-09-02 13:51:40 Socket (7) | Connected. | 2015-09-02 13:51:40 HD Request # 3 | Sending historical data logon request message. | 2015-09-02 13:51:40 HD Request # 3 | Requesting Intraday data. Start Date-Time: 2015-09-02 13:50:59. Record interval: 1. Symbol: F.US.TYAZ15 | 2015-09-02 13:51:41 HD Request # 3 | Decompressing data. | 2015-09-02 13:51:41 HD Request # 3 | Receiving Intraday data for F.US.TYAZ15 starting at 2015-09-02 13:50:59 | 2015-09-02 13:51:41 HD Request # 3 | Timestamp of first Intraday data file record written: 2015-09-02 13:50:59 | 2015-09-02 13:51:41 Socket (7) | Shutdown and closed. | 2015-09-02 13:51:41 The network socket for historical data has been closed. | 2015-09-02 13:51:41 HD Request # 3 | Received 3 records from 2015-09-02 13:50:59 to 2015-09-02 13:51:31 (32.0 seconds) and wrote 3 records for F.US.TYAZ15 | 2015-09-02 13:51:41 HD Request # 3 | Intraday download COMPLETE for F.US.TYAZ15. Completion time: 1s. Unique request ID: 2 | 2015-09-02 13:51:41 Removed historical data download ID 2 | 2015-09-02 13:51:41 Real-time Intraday chart data file updates started for F.US.TYAZ15 | 2015-09-02 13:51:41 HD Request # 4 | Downloading Intraday chart data for F.US.FVAZ15 to the file F.US.FVAZ15.scid. Service: cqg | 2015-09-02 13:51:41 HD Request # 4 | Download start Date-Time: 2015-09-02 13:51:04.000 | 2015-09-02 13:51:41 HD Request # 4 | Using server: ds4.sierracharts.com port 10149 | 2015-09-02 13:51:41 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2015-09-02 13:51:41 Socket (8) | Connected. | 2015-09-02 13:51:41 HD Request # 4 | Sending historical data logon request message. | 2015-09-02 13:51:41 HD Request # 4 | Requesting Intraday data. Start Date-Time: 2015-09-02 13:51:04. Record interval: 1. Symbol: F.US.FVAZ15 | 2015-09-02 13:51:42 HD Request # 4 | Decompressing data. | 2015-09-02 13:51:42 HD Request # 4 | Receiving Intraday data for F.US.FVAZ15 starting at 2015-09-02 13:51:04 | 2015-09-02 13:51:42 HD Request # 4 | Timestamp of first Intraday data file record written: 2015-09-02 13:51:04 | 2015-09-02 13:51:42 Socket (8) | Shutdown and closed. | 2015-09-02 13:51:42 The network socket for historical data has been closed. | 2015-09-02 13:51:42 HD Request # 4 | Received 2 records from 2015-09-02 13:51:04 to 2015-09-02 13:51:19 (15.0 seconds) and wrote 2 records for F.US.FVAZ15 | 2015-09-02 13:51:42 HD Request # 4 | Intraday download COMPLETE for F.US.FVAZ15. Completion time: 0s. Unique request ID: 3 | 2015-09-02 13:51:42 Removed historical data download ID 3 | 2015-09-02 13:51:42 Real-time Intraday chart data file updates started for F.US.FVAZ15 | 2015-09-02 13:51:42 HD Request # 5 | Downloading Intraday chart data for F.US.TUAZ15 to the file F.US.TUAZ15.scid. Service: cqg | 2015-09-02 13:51:42 HD Request # 5 | Download start Date-Time: 2015-09-02 13:49:31.000 | 2015-09-02 13:51:42 HD Request # 5 | Using server: ds5.sierracharts.com port 10149 | 2015-09-02 13:51:42 Socket (0) | Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2015-09-02 13:51:42 Socket (9) | Connected. | 2015-09-02 13:51:42 HD Request # 5 | Sending historical data logon request message. | 2015-09-02 13:51:42 HD Request # 5 | Requesting Intraday data. Start Date-Time: 2015-09-02 13:49:31. Record interval: 1. Symbol: F.US.TUAZ15 | 2015-09-02 13:51:42 HD Request # 5 | Decompressing data. | 2015-09-02 13:51:42 HD Request # 5 | Receiving Intraday data for F.US.TUAZ15 starting at 2015-09-02 13:49:31 | 2015-09-02 13:51:42 HD Request # 5 | Timestamp of first Intraday data file record written: 2015-09-02 13:49:31 | 2015-09-02 13:51:42 Socket (9) | Shutdown and closed. | 2015-09-02 13:51:42 The network socket for historical data has been closed. | 2015-09-02 13:51:42 HD Request # 5 | Received 1 record from 2015-09-02 13:49:31 to 2015-09-02 13:49:31 (0.0 seconds) and wrote 1 record for F.US.TUAZ15 | 2015-09-02 13:51:42 HD Request # 5 | Intraday download COMPLETE for F.US.TUAZ15. Completion time: 0s. Unique request ID: 4 | 2015-09-02 13:51:42 Removed historical data download ID 4 | 2015-09-02 13:51:42 Real-time Intraday chart data file updates started for F.US.TUAZ15 | 2015-09-02 13:51:42 CQG FIX Trading | Starting real-time market data updates for: F.US.USAU15. ID: 5 | 2015-09-02 13:58:28 CQG FIX Trading | Sending symbol resolution request for F.US.USAU15 | 2015-09-02 13:58:28 Intraday data recording state for symbol F.US.USAU15 is set to download pending. | 2015-09-02 13:58:28 HD Request # 6 | Downloading Intraday chart data for F.US.USAU15 to the file F.US.USAU15.scid. Service: cbot | 2015-09-02 13:58:28 HD Request # 6 | Download start Date-Time: 2015-09-02 09:35:26.000 | 2015-09-02 13:58:28 HD Request # 6 | Using server: scdf2.sierracharts.com port 10149 | 2015-09-02 13:58:28 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2015-09-02 13:58:28 CQG FIX Trading | Requesting market data for F.US.USAU15 | 2015-09-02 13:58:28 Socket (13) | Connected. | 2015-09-02 13:58:28 HD Request # 6 | Sending historical data logon request message. | 2015-09-02 13:58:28 HD Request # 6 | Requesting Intraday data. Start Date-Time: 2015-09-02 09:35:26. Record interval: 1. Symbol: ZBU15 | 2015-09-02 13:58:28 HD Request # 6 | Decompressing data. | 2015-09-02 13:58:29 HD Request # 6 | Receiving Intraday data for F.US.USAU15 starting at 2015-09-02 09:35:26 | 2015-09-02 13:58:29 HD Request # 6 | Timestamp of first Intraday data file record written: 2015-09-02 09:35:26 | 2015-09-02 13:58:29 Socket (13) | Shutdown and closed. | 2015-09-02 13:58:29 The network socket for historical data has been closed. | 2015-09-02 13:58:29 HD Request # 6 | Received 264 records from 2015-09-02 09:35:26 to 2015-09-02 13:46:09 (4.2 hours) and wrote 264 records for F.US.USAU15 | 2015-09-02 13:58:29 HD Request # 6 | Intraday download COMPLETE for F.US.USAU15. Completion time: 1s. Unique request ID: 5 | 2015-09-02 13:58:29 Removed historical data download ID 5 | 2015-09-02 13:58:29 Real-time Intraday chart data file updates started for F.US.USAU15 | 2015-09-02 13:58:29 |
| [2015-09-02 22:36:18] |
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The Message Log is not indicating a problem. What symbol are you opening a chart for and is a blank? If you notice any missing data that go to the chart and select Edit >>Delete All Data and Download. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-09-02 22:55:30] |
| rccvelo - Posts: 18 |
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The problem is not that a blank chart is opening, but rather that no chart is opening at all, blank or otherwise. I have tried opening a new chart in my Chartbook1, which has my other correctly working charts, by going to File > Find Symbol and, for example, clicking on the U.S. Futures September 2015 10 year treasury note, but nothing appears. I also tried this process in a new chartbook, with the same result. Thank you.
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| [2015-09-02 22:58:14] |
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This is highly unusual. Set your telephone number here: https://www.sierrachart.com/usercp.php?page=ManageAccountInfo We will call you and use remote assistance to look into the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-09-02 23:01:35] |
| rccvelo - Posts: 18 |
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661***. I live in the United States, and you may need to press #1 before the ten digit phone number. thank you.
Date Time Of Last Edit: 2015-09-02 23:18:41
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| [2015-09-02 23:18:25] |
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User has been called.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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