Support Board
Date/Time: Mon, 23 Dec 2024 02:09:47 +0000
SL disappearing CTS T4
View Count: 961
| [2015-09-01 08:45:02] |
| User171335 - Posts: 1 |
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Hello, I'm testing out SC on TST. Something strange happened when I cancelled a TP: I click the X on TP cancel on the chart and the SL also gets cancelled. I've looked at the logs and there's no error/issue regarding this. It's never happened on sim, I can't recall it happening on live before. I sometimes use TP and sometimes I remove them. I've looked at the logs, the only line that looks suspect is: Order 2015-09-01 02:32:48.001 CL.20151000.CME_NY CTS order update (Canceled). Info: OCO Pull 39917 6B60F2B7-E24F-49B5-A95C-61E85EB97950 Stop 1 Sell 47.54 Canceled But I don't understand what's happening. Edit: Video deleted, thanks for the info. Date Time Of Last Edit: 2015-09-01 09:38:00
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| [2015-09-01 09:28:47] |
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We do not accept videos unless requested: Support Board Posting Information: Do Not Post Videos Unless Requested! The behavior you see is normal with CTS server-side OCO. There are two things you can do. Make sure the main/parent order is not a Market order but instead a Limit order. This will therefore use a full server side bracket order. Or disable Global Settings >> General Trade Settings >>Use Server-Side OCO and Bracket Orders. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-09-01 09:49:34] |
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Here is the relevant documentation for this problem you experienced: https://www.sierrachart.com/index.php?page=doc/CTS_T4.php#CTSServerSideOCOBracketBehavior Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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