Support Board
Date/Time: Mon, 23 Dec 2024 00:50:16 +0000
Black tool values window
View Count: 1550
| [2015-08-30 21:47:43] |
| jwick - Posts: 142 |
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My tool values window started appearing as a black window in the top right (that cannot be interacted with). This only occurs with some charts and not others. I removed all studies from one of the affected charts, but it doesn't seem to make a difference.
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| [2015-08-30 22:16:16] |
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Attach an image of what you are seeing because otherwise this is hard for us to understand. Here are instructions to attach a file: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-08-30 22:22:48] |
| jwick - Posts: 142 |
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Oops duh! I forgot to include that in. I played with it some more and the Compact Tools Window appears to work fine on all charts. Just the regular tools window (so this issue isn't critical since I can live with the compact window). Regardless, here's a screenshot: http://i.imgur.com/YoybOOt.png
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| [2015-08-30 22:28:23] |
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This is very unusual and almost certainly is going to be a system issue. We recommend restarting your computer. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-08-30 22:37:14] |
| jwick - Posts: 142 |
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Cool ... I've got a bunch of programs set up so I'll restart it tomorrow. Will report back if that doesn't fix things. Thanks!
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